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Originally Posted by Ouzo
Do they actually do anything at the 3000km service other than a visual check and address any issues the owner has?
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ummm ... not really. It is a "complimentary" service that replaced the old 1500 "free" service for those Ford owners who bought cars 5 or more years ago.
I suspect that it is really just a chance to reconnect with you as a customer and have a yack with you, for you to experience the selling Dealership's service department and yes, fix a couple of things if you have an issue. Otherwise they wouldn't see you again after purchase until 15,000 k's or 12 mths. Too long in the competitive servicing world ....