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The car was available at several thousand dollars below the price quoted locally at Grant McCarroll. Pricing seems to be a common complaint about his dealership.
Well that would seal the deal for about 99.9% of people, I doubt anybody would buy a car from a certain dealer and pay thousands more, because, after all, what else does the sales department do for you after you have bought the car.
I would go back and annoy the crap out of him, or organise somebody you know to take a car for a test drive and then get them to treat HIM like shit!!!! (just for a laugh...)
Regards
Rocket
Until Ford sort this guy out, for service Tamworth is only an hour or so away, not much longer than my drive to my Ford dealer in Sydney. Daniel I'm intrigued by your comment that you bought the car "thousands of kilometres" away - that would be about Perth wouldn't it? People must go to great lengths to get away from Grant McCarroll!
In my past experience in the motor trade there's a dealer like this for every brand - the manufacturers must franchise them for destruction testing on customers.
Until Ford sort this guy out, for service Tamworth is only an hour or so away, not much longer than my drive to my Ford dealer in Sydney. Daniel I'm intrigued by your comment that you bought the car "thousands of kilometres" away - that would be about Perth wouldn't it? People must go to great lengths to get away from Grant McCarroll!
In my past experience in the motor trade there's a dealer like this for every brand - the manufacturers must franchise them for destruction testing on customers.
Not quite Perth, but Adelaide. :)
Honestly as more and more horror stories are told to me from local people, I am beginning to think I didnt get out of it so bad.
Apart from all of the above Grant Mccarroll might like too get some legal advice on misuse of market power sections of the Trade Practices Act. They might get a big shock.
Some businesses still think that the customer is always right, but those days are gone.
Some customers can cost a business more than they are worth, not just in dollar value but in stress & frustration. There are idiot customers that no mater what you do they will not be happy, even if you paid them.
We only have one side of the story here.
And from past experience, never judge until you here both sides of the story. Let us here Grant McCarroll Ford side before we all judge him as guilty.
A business can choose their customers & also not sell to certain customers. After all it is your business, your merchandise, know one has the power or rights to force someone to do something against there will.
UFord.
I would be interesting to read if you have seen any posting from Grant McCarroll Ford on this forum. He does apparently read it.
Rule Number 1. The customer is always right.
Rule Number 2. See rule number 1.
Another useful business saying - for every customer you piss off, they will tell at least 10 friends. In a country town you can replace with 1000.
Another useful thing for a country salesperson - don't burn your bridges. Just because someone didn't buy from you this week doesn't mean he won't buy from you in future - even a lost sale is an opportunity at some time in the future.
wow.... little frogs in big puddles need to be careful that their water does not dry up.
in my business i hear customers commenting on the bad service that they have recieved at other shops. i cant hardly believe some of the things that i hear .
i have found that the most important thing to most people want when buying something that is important is service and a fair deal. you dont need to be the cheapest but if you try to over charge then you deserve to lose the sale.
a good friendly personality and plenty of information about your product is often a winner.
if i do lose a sale and i get the chance to talk to the customer then i will try to find out why and what i can do to help next time.
some times i can`t match the price that someone with less overheads can offer but i do my best to make up for it with better service, etc and understand that its always the custumers choice as to where they buy.
its better to lose one sale and keep a customer than to lose that customer for ever.
the damage that this experiance has done to Grant`s dealership would be immeasurable in the long term.
word of mouth is the best advertising that you can get and it is free but if you piss someone off then that same word of mouth can destroy you and cost dearly.
__________________
dave
`75 XB FAIRMONT SEDAN injected 351, toplaoder, disc brake 9", factory paint+ vinyl roof.
`03 BA XLS ute - lpg, auto, lsd, acid rush paint,
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Daniel, what an amazing story you have told. I would take it further and try and get hold of a regional manager. I would also be contacting ford direct and go straight to the top and get some something done. This dealer deserves to lose his franchise for this appauling treatment.
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