Join Date: Jun 2004
Location: South West Coast Vic
Recall Re: Electric Windows
On the weekend I put my drivers side window down and the it wouldn't come back up. When I opened the door the window was somehow effecting the locking mechanism and the door wouldn't close. I pushed and manipulated the window and the lock then worked but the window was still jammed completely down. I drove staright to the local dealership and there were no service staff working only sales people. After I told them what had occurred they weren't interested in assisting or contacting any service staff. So I emphasised that not only was it a security issue but a safety issue as the door lock catch had also been effected.They told me I would have to ring the number in the service book and get roadside assist. They said they didn't even have the number there for the service assist, which is hard to believe considering all the new cars there that should all have books in them. When the RACV man arrived he told me that they weren't supposed to touch electrical stuff like this (normally they tow it straight to Ford) but he managed to get the window up anyway. But this was only temporary and not to use it and get it fixed by Ford.
There is a bit more to this story but basically the message is be aware that there is a recall on the drivers side window but they are only fixing it when the vehicle is bought in for servicing they have not sent out recall letters, because it is not a "safety issue". Which I would hotly debate due to the fact my door locking mechanism was effected and wasn't lockable thus unroadworthy. I can also tell you from first hand experience that if this happens when you are in a hurry and have important commitments and being relied upon it is to say the least frustrating to have to wait for assistance to secure the vehicle.
I have about $65000.00 in cars sitting in the driveway (Territory and Fiesta). I hate to say it but I love the product but feel let down by Ford customer service.