Originally Posted by gz1
Is there anyone in the position to verify wheather these figures are within tolerance and/or acceptable? If they are to be left like this what would be the affect on the car?
When I ordered my Territory, I ordered the optional Leather Sports Steering Wheel. From the moment I drove out of the dealers lot, I noticed that the steering wheel was a little off centre (and with the hand grip position on the wheel, if felt like you were always turning right!!!).
Anyway, I phoned them and had it booked in to get fixed. Simple job - adjust tie-rod ends by the same amount on each side to correct crooked steering wheel. NO WAY!!
I went and picked the T up and as soon as I drove out the driveway - steering wheel still crooked. Phoned them as I was driving home (it was 5pm so no point going back). Booked it in and let them try again - steering still crooked. Booked it in again and let them try again - Service Manager assures me when I phone (really nice guy - I even had HIS XR6 as a loan car!!), that he has driven it and it is perfect. Pick car up - driving home, it felt strange, as I passed along different road sections, sometimes it felt straight then it felt crooked, as always. On the weekend we went for a drive down the freeway. It was windy day and every time a wind gust would hit the T, if would wander about half a lane (I thought - should not have bought a vehicle that is this bad - it was a bit scary!!). On the Monday morning, I phone Ford service to tell the Service Manager that his head must be crooked if he reckons it is perfect.
Took the T to the local tyre place to get them to fix it. When I pick the T up, the guy tells me that the front was toeing out 5.5 degrees (no wonder the wind was making it wander on the freeway).
When I checked with the Service Manager he told me that the first 3 times they tried to do the wheel alignment in-house but there machine was not accurate enough so they sent it to Bob Jane and they left me with the massive toe-out that would have destroyed the tyres rather quickly I suspect.
Makes you think, doesn't it!