Pilaucat

I have owned Fords for 15 years (Rangers) with little to no problem. I bought my wife a 2005 Explorer because she is pregnant with our first and ithought its a hell of a lot safer then her little car. The rear window EXPLODED in a parking garage the other day with no one around and driving at 10mph. Dealership says a recall was in effect for that problem 2003-04 but none yet on 2005. Anyone know about this problem? They don't know if I have to pay yet. I won't spend a red cent to fix it, obviously a manufacturing problem but the dearlership has yet to contact me.

 

LunaticSVT

Pilaucat

UPDATE: Ford dealership here (McKenna Ford in Kailua Hawaii) says I have to pay, they don't know why it broke like that but there is currently no recall or service notices out on this year. I told them unacceptable and they have called their Regional Ford rep for his inputs. We told them bottom line, we are not paying for something that we did not do. They are suppose to get back with us in 24 hours. Their position is that something (or someone) punctured the plastic piece that fits on the rear windshield wiper which cracked the glass. Our position is that the "puncture" mark is from the wiper mechanism smashing to the ground in a pile of broken glass. Stay tuned...

Pilaucat

The Reg Ford Rep called and said that Ford didn't know exactly what had happened but they didn't think it was a manufacturing defect, therefore we had to pay. I sent a letter to the dealership Pres/GM, VP, customer service manager, sales manager and CC'd Ford Motor Company Customer Relations, my insurance company, both local newspaper editorial boards, the BBB and the local Action Line. The Pres/GM called me within an hour of getting the email (hard copies were sent via registared USPS). He apologized for how we were treated and asked for a few days to work on it at his level. He called back on the 2nd day and said Ford would not change their position but he said at the dealership level they would fix everything and asked that we pay for the painting of a small metal piece that got sratched up ($200). I thought the offer fair since the piece was probably scratched from the security guard at the spot of the incident brushing everything aside to let other cars pass. I asked that he provide in writing a reason why Ford did not think it was covered under warranty for my records which he agreed to do. The GM was professional and courteous which I appreciated. So while we are still not pleased with Ford Motor Company, at least their representative here in Hawaii is willing to back their product. If the 2005 models have a recall or service notice put out because of defective rear windows (as the 2003-04 models did) I will go after Ford Motor Company just for making this ordeal a pain in the ass and because I would have in writing why they didn't think it was a problem at first. At least McKenna Ford in Kailua still believes in customer service.