I'm a newbie to this forum and hadn't thought of joining until today when my wife had her first issue with her 2011 Explorer. Luckily I was in the vehicle and witnessed exactly what happened and was able to immediately help. While driving, the vehicle suddenly lost power steering and threw codes that read "Power Steering Assist Fault" and immediately followed with "Terrain Management System Fault".
I had to help her steer the Explorer to the side of the road (she's a little woman) where we then traded places. This really upset us because she almost lost control of the vehicle while attempting to navigate the turn that we had driven into while losing power. Once I was in the driver's seat, I was able to see what was going on and noticed again, no power steering. I then turned the vehicle off, let it sit for a minute, opened the door, closed it, and started the vehicle. There were no codes and we had power steering and options for the terrain management system. Once under way, again, the vehicle repeated the earlier events just seconds later. I was shocked at how the power steering was completely gone and how much effort it took for me to wrestle the vehicle to the side of the road.
At this point, I no longer felt safe driving our Explorer and limped it home. I did some quick online searches to see if this had happened to anybody else and immediately read several articles referencing this exact incident... but no recall! I read one thread in depth where another consumer paid almost $2k to have Ford make the repairs. I about had a heart attack...
I called the local dealership and have scheduled an appointment for Monday morning for them to analyze the situation. I'm scared to death that I will be recieving a phone call with a $2k pricetag attached to fix the problem.
Has anybody else experienced this???