Re: FYI TSB (Technical Service Bulletin) info.
I certainly can sympathize with a lot of the folks out there that have no knowledge of any automotive repair. Fortunately, for me I grew up with an automotive background so it's not so intimidating. In a previous life working within a fleet environment you kind of get a working relationship with all aspects of the "auto/truck repair business". Oh, yes I've been stumped more than once and consulted other techs and on-line forums such as this. I see now that the modern technician can spend more time in front of a laptop than under the car on a creeper!