
Tell your girlfriend to save her money and stay away from Fords, or at the least, Escapes. I just had my car in the dealership and an independent shop. The independent shop told me they replace a lot of transmissions in the Escape. I have a diff problem but will not be surprised when the transmission prob comes up!
My 2006 Ford Escape Hybrid, (bought it new) has only 30K miles on it and needs a new rear end, at the least. I independent shop removed the plug and it was covered with shredded metal but the unit is not dry, it is just disintegrating from the inside out.
I have talked to the dealership and to Ford. Ford tells me they "appreciate my concerns". The dealership told me because of cutbacks, the parts may have been manufactured poorly but Ford can't afford to fix them because of the poor economy!" Actually it has to do with how one chooses to run their business and then the economy will hit you, not the other way around. The independent shop I went to is incredibly busy because they are honest and do a very good job.
I was also told by the dealership not enough people have complained so there is no recall or class action suit. The guy who told me all that 2 days ago has backtracked a bit! Ford tells me they will let the GM of the dealership ship know of my "concerns."
Two days ago I reminded the dealership that I have purchased 2 cars in the last 5 years for cash from them but they will not receive any money for anything from me or my family again and the service dept didn't tell him? Shows me how little anyone cares.
Word of mouth carries a lot of weight in my small town.