I did a search and found a few issues similar to my own, but either no answers or the problem wasn't quite the same. So I'll try again.
The other day when I tried to start the car, the key turned but didn't snap back from the start position. The car didn't start or turn over, but it was on--the lights, radio, etc. still worked. But now I was unable to turn the car back off; I had to disconnect the battery.
From someone else's post, I first thought it might be the ignition switch, but with the other poster, the key turned normally. My key doesn't turn normally, since it doesn't spring back from the ignition position. So I thought it might be something in the key cylinder.
So we tore the steering wheel off and the multi-function switch, but now we can't seem to figure out any way at all to get the cylinder out to replace it. We can order the part from a parts store, so it seems like it should be replaceable, but we can't find any way to get it off the steering column. Any suggestions?
Here are links to some pictures of the cylinder:
Index of /shared/escort_wheel