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Peter if your reading.... I can't be happier so far with the post installation service from Spiro @ Autotech Engineering.
The job was done and a follow up call was made several days later to make sure that everything is all good and that there's no dramas.
If you read through the forums you'll find many a good word on Autotech as of late.
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Proud TQE Operator
1999 Black Manual AU XR6HP
Unichip equipped by Autotech Engineering, Granville
Cam install by Crescent Motorsport, Liverpool
Just read your post so sorry for my delay in responding. Please call me at work On 03 9761 7244 and we will help you get this problem sorted out quick smart.
Thankyou
Peter
APS
Ummm.credit where it's due....It is good indeed to see this sort of response forth-coming.....may have to do a spot of revision in my thinking
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Redhot A4 SV8.253rwkw cam, mafless tuned. 11.566 @ 115.77mph
529 runs to date
reading this thread makes me look like the bad guy here , peter if you are reading this thread please respond as as you know that as soon as we herd about this problem we advised him to take the car to Bob Ramanos in qld,he then came back to me telling me that he had to wait a few weeks to get the car into them .at that time i sent peter luxon an email and explained what was happening and to look into it further and get the problem sorted..i had not only sent one but 3 emails , so why are we getting canned for not looking after our customer .
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Herrod Motorsport
"The Ford Enhancement Specialist"
103 Northgate Drive Thomastown Vic
03 9464 5100
reading this thread makes me look like the bad guy here .
Robbie you're definitely not the bad guy here.............I spoke to the customer today and he will be looked after...............thanks for your email and for your concern for the customer and his car.
Peter if your reading.... I can't be happier so far with the post installation service from Spiro @ Autotech Engineering.
The job was done and a follow up call was made several days later to make sure that everything is all good and that there's no dramas.
If you read through the forums you'll find many a good word on Autotech as of late.
This is great to hear from an interstate customer.....so many thanks for your post..........it's greatly appreciated .
Spiro is a terrific guy and his customer service is simply awesome.............Autotech is a class tuning shop.............well done Spiro and keep up the excellent work.
reading this thread makes me look like the bad guy here , peter if you are reading this thread please respond as as you know that as soon as we herd about this problem we advised him to take the car to Bob Ramanos in qld,he then came back to me telling me that he had to wait a few weeks to get the car into them .at that time i sent peter luxon an email and explained what was happening and to look into it further and get the problem sorted..i had not only sent one but 3 emails , so why are we getting canned for not looking after our customer .
Rob, I don't want this to drag on much longer. But was it asking too much to expect that Herrods contact Romano's direct and advise them to forward all charges for the replacement unichip & fitting to Herrods. You then take the issue up with unichip. I would have been satisfied, you would have been motivated $$ to ensure unichip responds. Instead I have paid out another $1500, will await a credit for the unichip and (i assume) whistle dixie for any refund of the installation cost.
Lovely to hear.............and you're spot on............APS will do all in our power to help you guys out if a drama ever occurs with the Unichip.
Thanks
Peter
Peter, when are you going to have someone with half a brain tuning your chips in our Boss engines over here, the Doc went to get a retune the other week only to be given the run around.
Rob, I don't want this to drag on much longer. But was it asking too much to expect that Herrods contact Romano's direct and advise them to forward all charges for the replacement unichip & fitting to Herrods. You then take the issue up with unichip. I would have been satisfied, you would have been motivated $$ to ensure unichip responds. Instead I have paid out another $1500, will await a credit for the unichip and (i assume) whistle dixie for any refund of the installation cost.
Understand 100% but our dealings with APS over the years have left us in a no win situation a number of times one would have thought with a couple of emails to there main man that thre situation that you were in would have been sorted out without all of the problems that you have had.We were very frustrated by the way aps used to handle any warranty problems and found them a very hard company to deal with (hence why we do not endorsr there product anymore).
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Herrod Motorsport
"The Ford Enhancement Specialist"
103 Northgate Drive Thomastown Vic
03 9464 5100
Ummm.credit where it's due....It is good indeed to see this sort of response forth-coming.....may have to do a spot of revision in my thinking
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