Re: JD Powers Survey
The just goes to show how closely cars are rated today for build
quality by their owners. The best has a rate 1.39 defects per
car and the worst 3.97 and the average of only 2.37. If one
subscribes to J D Powers service they would see the failures are
mostly minor in nature, such as squeaks and rattles
Looks much different when presented as a list than if shown, as
it should be, as a percentage of failures. The best as just over
98% trouble free, the average just under 98% trouble free, and
the worst as just under 97% trouble free. That is what we see
in our business, as well.
All manufactures are building good vehicles today that will
easily run to 200K, trouble free, if given the proper preventive
maintenance. The only real difference among them is style and
price. Your chance of getting a good one are basically 8 out of
9. The change of getting one not up to snuff is minor 1% to 2%
since they all have a failure rate of at least 1%, that is why
they all offer a warranty.
Why some will spend 20% or 30% more to buy a comparable vehicle,
of a certain brand over another, just in the hope that the ONE
they get is not one of the 1% to 2%, always seemed like extremely
poor gambling odds to me ;)
"C. E. White" wrote:
> Lexus keeps J.D. Power dependability crown
> Porsche, Hyundai improve
> By Gail Kachadourian
> Automotive News / June 29, 2005
> Nameplate Ranking
> Problems per 100 Vehicles
> Industry Average237
> Land Rover395
> For the 11th straight year, Lexus is tops in long-term quality in J.D. Power
> and Associates' Vehicle Dependability Study.
> According to the 2005 study, owners of 2002-model Lexus vehicles reported
> 139 problems per 100 vehicles. Power released the study on Wednesday.
> Lexus showed a 14 percent improvement in dependability over 2004, Power
> said. Lexus vehicles ranked first in three of the 19 car and truck segments
> included in the study.
> The Lexus LS 430 had 90 problems per 100 vehicles. It is the first model in
> the history of the 16-year-old study to have fewer than one problem per
> Porsche showed a dramatic increase in this year's study. It finished second
> in dependability, up from tenth last year. Porsche had 149 problems per 100
> vehicles, a 38 percent year-over-year improvement.
> "It's the largest percentage improvement in the industry," said Neal Oddes,
> Power's director of product research.
> "Porsche didn't change much of their lineup" from the 2001 to 2002 model
> year, Oddes said. "They just improved on what they had."
> Hyundai had the largest year-over-year reduction in the number of problems
> reported by owners. The brand had 260 problems per 100 vehicles, a reduction
> of 115 problems from last year's study. But Hyundai still finished below the
> industry average of 237 problems per 100 vehicles.
> Chevrolet placed first in four model segments, more than any other brand.
> The study ranked Chevrolet's Prizm and Malibu cars and S-10 and Silverado HD
> pickups most dependable in their segments.
> Among other General Motors vehicles, the Buick Century and LeSabre sedans,
> GMC Yukon and Yukon XL and Cadillac Escalade EXT SUVs finished on top of
> their model segments.
> "This is the first time, when you look at GM, they've won this many segment
> awards," Oddes says.
> Ford Motor Co. vehicles finished first in five segments. Toyota had four
> segment leaders.
> Oddes noted that the Escalade EXT and the redesigned Ford Thunderbird,
> another segment winner, debuted in the 2002 model year. A first-year vehicle
> finishing first in dependability "is very rare at best," he says.
> Overall, the Power study says, long-term vehicle quality increased 12
> percent from 2004 to 2005. Audi and Saab were the only brands that did not
> show year-over-year improvements.
> Audi had 312 problems per 100 vehicles in this year's study, a 6 percent
> increase from 2004. Saab had 286 problems per 100 vehicles, an 8 percent
> increase. Oddes called these annual changes in dependability "minor
> Kia, which had 397 problems per 100 vehicles, finished last in the 2005
> study. Land Rover, last year's lowest performer, was second to last this
> year, with 395 problems.
> The Power study is based on responses from 50,635 original owners of 2002
> model vehicles. A vehicle warranty typically is reaching its end after three
> years, Power said.