Re: 97' EB Brake Light problem - odd
On 2 Apr 2005 14:13:05 -0800, "John-in-Tonawanda"
>What can I do? Should I contest the charge with Visa?
>I dont mind paying for fair service. Is there any more consensus on
>this as being excessive?
Personally, I would have discussed this while I was there.
Now, I'd go and still discuss it with them. Ask to be shown what steps
to troubleshoot were taken, and then ask how those steps compared to
the troubleshooting guides in their manuals. It wouldn't hurt to find
those manuals, and see what the troubleshooting steps are, and see how
much time it should take to follow them.
If you don't get any satisfaction, I'd go ahead and contest with Visa,
then ask them (the dealership) to kick it up a notch, and see if they
can discuss it with some managers further up the line.
Small claims court is a possible next step, but it will take some
preperation on your part. You'll need to familiarize yourself with the
troubleshooting procedures, and how long they may take with a
competent technician. You'd need to present a convincing case, because
Change "g" to "a"