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Do we need any improvement?
I got this new Focus for my wife two moths ago. We purchased this vehicle because its price is cheaper than a new Honda Civic, and also the seats are far more comfortable than the Civic ones.
Recently, the vehicle is in the service shop for more than twice because the sunroof problem, and other thing relate.
At first, we thought this vehicle was a Friday car, but it's totally not. We actually went back to the same dealership to look at other cars, and eventually we even went to other dealers to look at those new cars too. We found they are all have similar problems.
The problems we have are the sunroof molding, sunroof glass and the trunk, accessory assembly issues. When the people at Ford factory installed the sunroof, they did not install it evenly that cause the water leaks through the sunroof into the vehicle. The molding that holds the headliner and the body frame of the sunroof don't stay fit because the headliner is misalignment with the sunroof body frame, and it became deformed and defective. In the trunk overhead panel, workers at Ford factory dripped the painting through holes those create sharp dried needles those actually punched badly on my hand while I was loading some packages into the vehicle. And after all, there are some scratches at some areas around and inside of the vehicle.
The problems I believe, they come from the workmanship and the QC department. They need to have a system that it can control the quality from those defective components, and those who work on them.
These problems I believe, they need to be addressed critically and directly with someone importance at Ford. With only myself, there would not be much help if there would be more than one.
For me, this Focus has a great design, but it's still a milestone to compare with a Honda Civic. Do you think we need some more improvement here?
Thank you for reading my post.
John
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