>The volvo service department has recommended we upgrade our software in
>our XC70. What's up with that. They want $150.00 which seems
>excessive to me. I have never heard of this on any other car I have
>owned. Thanks for your help
It could be worse. The thing could run on Windows and then you would
need an insurance rider for all the other types of crashes you would
be having! ;-) "I'll be home a little late, Dear. I had to reboot
the car in safe mode." I have read that the OBD-III(?) systmes will be
set so tha tthey monitor all the various parameters, in essence doing
a smog check whenever it is running, and all the test station will
have to do is plug into the test socket and read the data to ensure
that the car passes smog. At that point the state (depending on where
you live, of course) could REQUIRE you to get the updates to conform
to the pollution laws. All of a sudden my 1948 Chrysler is looking
pretty good! ;-)
But seriously, it does seem that $150 to update a system that
evidently was not up to par to begin with (otherwise, why the update?)
is a bit excessive and does nothing to insure that you ar a return
customer. How much better would it have been to either include it as
part of the routine servicing of the car, of invite you in to view the
new models, give you a cup of coffee, and update the car while you
wait. There is an awsul lot of good will and free PR
that can b done
in such a way, and it seems like an opportunity lost.
How much more valuable to Volvo would it have been if you were able to
post: "I just got back from my dealer and they told me that there was
an update to my cars operating systm that enhanced [fill in here] and
they did it for free."?
And, yes, I use to do customer service (in a bicycle shop).
Randy & \ \/ /alerie's
'90 245 Estate - '93 965 Estate
"Shelby" & "Kate"