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Old 08-11-2005, 01:01   #1 (permalink)
Nigel Roberson
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Discovery 2a Gearbox - What warranty ??

My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.

2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
with a nasty clunk that allows you to feel the teeth engaging as it kicks
back through the gear lever.

4th to 3rd is sometimes impossible and reverse to 1st is just as bad.

So far all LR, through the dealer has had to offer is changing the oil,
which if anything made it worse.

So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
only to be told LR will not replace the gearbox, although it is not an
uncommon problem.

I am aware of my statutory rights, as ive taken some advice and did notify
the MD within 3 days etc of my dissatisfaction after I took delivery, which
was 6 weeks ago.

So, my question is, how widespread is this problem with new R380 gearboxes,
and is there a history of LR replacing them or not ?

Nigel





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Old 08-11-2005, 02:01   #2 (permalink)
Badger
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Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??


"Nigel Roberson" <mail@nigelroberson.com> wrote in message
news:1123746336.4209.0@sabbath.news.uk.clara.net...
> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
> 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> with a nasty clunk that allows you to feel the teeth engaging as it kicks
> back through the gear lever.
>
> 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
> So far all LR, through the dealer has had to offer is changing the oil,
> which if anything made it worse.
>
> So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> only to be told LR will not replace the gearbox, although it is not an
> uncommon problem.
>
> I am aware of my statutory rights, as ive taken some advice and did notify
> the MD within 3 days etc of my dissatisfaction after I took delivery,
> which
> was 6 weeks ago.
>
> So, my question is, how widespread is this problem with new R380
> gearboxes,
> and is there a history of LR replacing them or not ?
>
> Nigel


Personally, I'd make a lot of noise when they are busy and see if customers
walking out the door wakes them up a bit. Failing that, it'd be a "replace
the box or we go to trading std's and possibly court" situation. I bet you
they'll back down, it's a common enough complaint.
Badger.


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Old 08-11-2005, 02:01   #3 (permalink)
Austin Shackles
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Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

On or around Thu, 11 Aug 2005 08:03:15 +0000 (UTC), "Badger"
<brianhatton@btinternet.com> enlightened us thusly:

>
>"Nigel Roberson" <mail@nigelroberson.com> wrote in message
>news:1123746336.4209.0@sabbath.news.uk.clara.net...
>> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>>
>>
>> I am aware of my statutory rights, as ive taken some advice and did notify
>> the MD within 3 days etc of my dissatisfaction after I took delivery,
>> which
>> was 6 weeks ago.
>>
>> So, my question is, how widespread is this problem with new R380
>> gearboxes,
>> and is there a history of LR replacing them or not ?
>>
>> Nigel

>
>Personally, I'd make a lot of noise when they are busy and see if customers
>walking out the door wakes them up a bit. Failing that, it'd be a "replace
>the box or we go to trading std's and possibly court" situation. I bet you
>they'll back down, it's a common enough complaint.


That's a good plan. in fact, IIRC, you have the right to reject the vehicle
and have a refund if they won't fix it to your satisfaction - and a gearbox
that behaves that badly is not satisfactory in a vehicle at that price - so
if they won't replace it, I suggest you go in and loudly demand that they
give you your money back as they're incapable of fixing the problem.
--
Austin Shackles. www.ddol-las.net my opinions are just that
"I am tired and sick of war. Its glory is all moonshine... War is hell"
Gen. Sherman (1820-1891) Attr. words in Address at Michigan Military
Academy, 19 June 1879.
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Old 08-11-2005, 03:01   #4 (permalink)
Tim Hobbs
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Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

On Thu, 11 Aug 2005 08:49:22 +0100, "Nigel Roberson"
<mail@nigelroberson.com> wrote:

>My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
>2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
>with a nasty clunk that allows you to feel the teeth engaging as it kicks
>back through the gear lever.
>
>4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
>So far all LR, through the dealer has had to offer is changing the oil,
>which if anything made it worse.
>
>So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
>only to be told LR will not replace the gearbox, although it is not an
>uncommon problem.
>
>I am aware of my statutory rights, as ive taken some advice and did notify
>the MD within 3 days etc of my dissatisfaction after I took delivery, which
>was 6 weeks ago.
>
>So, my question is, how widespread is this problem with new R380 gearboxes,
>and is there a history of LR replacing them or not ?
>
>Nigel
>


IME the way to do this is to write very formal, almost legalistic
letters to the MD of the dealership. Copy the letter to Land Rover
customer services and the local trading standards.

The main points to convey are...

the facts (not how you feel about them)
that you have taken advice and will pursue the matter to your
satisfaction
what you require...

That last point is the main thing. Ending with "and I'm totally
hacked off with it all" doesn't help because you don't ask them for
anything specific.

My last letter (to VW for my sister) ended along the lines of..

"I would suggest that this matter could be brought to a speedy and
satisfactory conclusion if you arrange for a refund of the monies paid
and assure me that further warranty claims will be properly handled."

This means at the end of a moan the MD can pick up the phone and say
"get Mr X a new gearbox so he'll stop bothering me". That's much
easier for him than writing back to you...

You can also show the small claims court in later actions that you
have been utterly reasonable throughout.

Screaming and shouting in the dealership might seem more satisfying
but the boss probably won't be there and if you eventually get the
work done the guys doing it will hate you (and take no care at all).

Good luck...






--

Tim Hobbs

'58 Series 2 88" aka "Stig"
'77 101FC Ambulance aka "Burrt"
'03 Volvo V70
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Old 08-11-2005, 09:01   #5 (permalink)
Colonel Tupperware
Guest
 
Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

On Thu, 11 Aug 2005 10:44:25 +0100, Tim Hobbs <tim@spam.com> wrote:


>
>Screaming and shouting in the dealership might seem more satisfying
>but the boss probably won't be there and if you eventually get the
>work done the guys doing it will hate you (and take no care at all).
>
>Good luck...


Or, the OP could just reject the vehicle as not fit for purpose.

--
ColonelTupperware,
spouting bollocks on Usenet since 1997
Usenet FAQ at
http://www.its.caltech.edu/its/servi...ws/news2.shtml
UPCE FAQ at http://upce.org.uk/ UKRM FAQ at http://www.ukrm.net/faq/
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Old 08-11-2005, 14:01   #6 (permalink)
Marc Draper
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Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

In message <1123746336.4209.0@sabbath.news.uk.clara.net>, Nigel Roberson
<mail@nigelroberson.com> writes
>My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
>2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
>with a nasty clunk that allows you to feel the teeth engaging as it kicks
>back through the gear lever.
>
>4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
>So far all LR, through the dealer has had to offer is changing the oil,
>which if anything made it worse.
>
>So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
>only to be told LR will not replace the gearbox, although it is not an
>uncommon problem.
>
>I am aware of my statutory rights, as ive taken some advice and did notify
>the MD within 3 days etc of my dissatisfaction after I took delivery, which
>was 6 weeks ago.
>
>So, my question is, how widespread is this problem with new R380 gearboxes,
>and is there a history of LR replacing them or not ?
>
>Nigel



Of coarse they will replace the gearbox. You are just not talking to the
right person in the right manner.

Try another dealer.

Be firm and polite

It will get done.
--
Marc Draper
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Old 08-12-2005, 02:01   #7 (permalink)
Nigel Roberson
Guest
 
Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

Thanks for all the comments.

So far.

The dealer is aware that the responsibility is his to provide me with a new
gearbox, but
he is trying to get LR to cough up a new box and pay for the installation.
The MD owner is now talking to LR and hopefully he has some clout.

How long should all this take ? The law says it has to be completed in a
"reasonable time"

If this is a MD issue whats the likely cost to him to sort it out, what can
he buy a 380 box for and how much would he charge himself to fit it, taking
in to account a bay in the workshop cant earn him any money while his is
doing this job.

Nigel


"Nigel Roberson" <mail@nigelroberson.com> wrote in message
news:1123746336.4209.0@sabbath.news.uk.clara.net...
> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
> 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> with a nasty clunk that allows you to feel the teeth engaging as it kicks
> back through the gear lever.
>
> 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
> So far all LR, through the dealer has had to offer is changing the oil,
> which if anything made it worse.
>
> So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> only to be told LR will not replace the gearbox, although it is not an
> uncommon problem.
>
> I am aware of my statutory rights, as ive taken some advice and did notify
> the MD within 3 days etc of my dissatisfaction after I took delivery,

which
> was 6 weeks ago.
>
> So, my question is, how widespread is this problem with new R380

gearboxes,
> and is there a history of LR replacing them or not ?
>
> Nigel
>
>
>
>
>



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Old 08-12-2005, 03:01   #8 (permalink)
beamendsltd
Guest
 
Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

In message <1123834113.76677.0@dyke.uk.clara.net>
"Nigel Roberson" <mail@nigelroberson.com> wrote:

> Thanks for all the comments.
>
> So far.
>
> The dealer is aware that the responsibility is his to provide me with a new
> gearbox, but
> he is trying to get LR to cough up a new box and pay for the installation.
> The MD owner is now talking to LR and hopefully he has some clout.
>
> How long should all this take ? The law says it has to be completed in a
> "reasonable time"
>
> If this is a MD issue whats the likely cost to him to sort it out, what can
> he buy a 380 box for and how much would he charge himself to fit it, taking
> in to account a bay in the workshop cant earn him any money while his is
> doing this job.
>
> Nigel
>


There will be a fixed allowance that he can claim from LR for doing
the job in terms of hours labour - the parts will be charged at
whatever the cost is to him normally - whether LR actually make him
pay and then claim back depends on LR's policy.

Richard

>
> "Nigel Roberson" <mail@nigelroberson.com> wrote in message
> news:1123746336.4209.0@sabbath.news.uk.clara.net...
> > My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
> >
> > 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> > with a nasty clunk that allows you to feel the teeth engaging as it kicks
> > back through the gear lever.
> >
> > 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
> >
> > So far all LR, through the dealer has had to offer is changing the oil,
> > which if anything made it worse.
> >
> > So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> > only to be told LR will not replace the gearbox, although it is not an
> > uncommon problem.
> >
> > I am aware of my statutory rights, as ive taken some advice and did notify
> > the MD within 3 days etc of my dissatisfaction after I took delivery,

> which
> > was 6 weeks ago.
> >
> > So, my question is, how widespread is this problem with new R380

> gearboxes,
> > and is there a history of LR replacing them or not ?
> >
> > Nigel
> >
> >
> >
> >
> >

>
>


--
www.beamends-lrspares.co.uk sales@beamends-lrspares.co.uk
Running a business in a Microsoft free environment - it can be done
Powered by Risc-OS - you won't get a virus from us!!
Helping keep Land Rovers on and off the road to annoy the Lib Dems
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Old 08-15-2005, 06:01   #9 (permalink)
Nigel Roberson
Guest
 
Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

It gets worse, ??

I did speak to Land Rover, nice girl, who said the dealer will need it back
to get some results from the test book that can then be assessed by LR
technical dept.

What tests can be performed on a R380 box with the testbook ??


Nigel (beginning to feel nervous)



"Nigel Roberson" <mail@nigelroberson.com> wrote in message
news:1123746336.4209.0@sabbath.news.uk.clara.net...
> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
> 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> with a nasty clunk that allows you to feel the teeth engaging as it kicks
> back through the gear lever.
>
> 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
> So far all LR, through the dealer has had to offer is changing the oil,
> which if anything made it worse.
>
> So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> only to be told LR will not replace the gearbox, although it is not an
> uncommon problem.
>
> I am aware of my statutory rights, as ive taken some advice and did notify
> the MD within 3 days etc of my dissatisfaction after I took delivery,

which
> was 6 weeks ago.
>
> So, my question is, how widespread is this problem with new R380

gearboxes,
> and is there a history of LR replacing them or not ?
>
> Nigel
>
>
>
>
>



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Old 08-15-2005, 11:01   #10 (permalink)
Richard Brookman
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Posts: n/a
Re: Discovery 2a Gearbox - What warranty ??

so Nigel Roberson was, like...
>
> What tests can be performed on a R380 box with the testbook ??


Nothing that I know of, but they probably want the opportunity to eliminate
all other possible problems first.

--
Rich
==============================
Disco 300 Tdi auto
S2a 88" SW
Tiggrr (V8 trialler)


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