On Wed, 24 Aug 2005 16:48:04 +0100, Austin Shackles
<austinNOSPAM@ddol-las.net> made me spill my meths when he wrote:
>vote with your feet, if possible - ditch NTHell and if possible tell them
>why. There are better providers out there.
A couple of weeks back I did just that. I was surprised at how easy it
was, was exceptionally annoyed at the crap broadband once again and
asked how I could cancel and they gave me the cancellations number.
Rang that number and it was so easy. Wasn't asked why or how etc and
that just added to my disappointment in their service even more,
almost apathetic service from them. I wasn't looking for them
grovelling etc but you would have thought that alarm bells should be
ringing by this point when a customer is cancelling the whole account.
It was mainly because of the absolutely dire broadband of an evening,
during the day it was fine but it all falls over once the world and
his wife gets in from work, at least thats how it as here in
Harrogate. I got fed up of telling them, and the fannying around on
the phone with their automated bollocks didn't help. Thing is,
stubborn git that I am it was the whole account that went, TV,
telephone and all.
Then I ring BT to get the number transferred back to them, all going
fine there so far.
Over a week later I get two calls in one evening from ntl, both asking
why I had cancelled. So I told them, very politely, even as I watched
the little green light flashing on my set top box to tell me I had no
broadband. I was offered cheap broadband if I stayed, I pointed out
that they could offer free broadband but if it doesn't work then it's
no good.
The second ntl call later that evening offers me free broadband and
asked if I would let one of their brilliant tech guys, Andy, ring me
and sort it all out to get broadband working. I said that sounded
promising but I had been told it many times. Andy was going to ring me
the following evening and sort it.
Three evenings later I get a phone call from BT asking me to confirm
that I wanted to cancel the transfer. I asked them to elaborate, it
seems that shortly after me agreeing to let ntl's brilliant Andy ring
me to try to sort it out they had sent a fax to BT to cancel my
transfer. As I hadn't had a call from Andy the brilliant ntl manager I
felt I had been tricked by ntl. So BT were told that I hadn't intended
to cancel and I still haven't had a call from brilliant Andy, he
doesn't write, send flowers etc etc.
This still leaves me with having to sort out internet access in a week
or so but I'm not in a rush to be honest, sorting the pinkie out and
doing other work instead of sitting in front of the monitor has kind
of put it on the back burner, then again, an eldest son who is into
World Of Warcraft big style means I should be getting grief pretty
soon :)
Will probably have a go with BT's broadband, free modem if done
online, at least the £50 saving a month from the ntl package will help
clear some of the overdraft :)
Rant over :)
--
Wayne Davies - Mobile 07989 556213 - Harrogate, N.Yorks, UK
Linear Mode
