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Old 06-14-2005, 00:36   #1 (permalink)
MVP
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OT, off topic, aol broadband.

OT, off topic, aol broadband.

A friend of mine has her broadband supplied by AOL, they fecked up the
direct debits and took more money than they should, now they say she
owes them 80 and won't release her broadband line until she pays up.
She needs AOL to release the line/connection so she can sign-up
elsewhere.

Question, can they withold her connection like this?

Any suggestions for an immediate way forward, proving to them that
thsy have had more money than they should and she does infact not owe
them 80 is going to take time and she needs internet access for her
work.


Regards.
Mark.
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Old 06-14-2005, 00:36   #2 (permalink)
Mother
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Re: OT, off topic, aol broadband.

On Sun, 12 Jun 2005 14:56:38 +0100, MVP <mr.nice@*nospam*softhome.net>
wrote:

>Any suggestions for an immediate way forward, proving to them that
>thsy have had more money than they should and she does infact not owe
>them 80 is going to take time and she needs internet access for her
>work.


Go to see a Solicitor and get the 'fixed fee one letter' deal. This
should cost about thirty quid and will probably have the desired
effect within a day or two of (recorded) delivery.

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Old 06-14-2005, 00:36   #3 (permalink)
Ian Rawlings
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Re: OT, off topic, aol broadband.

On 2005-06-12, MVP <mr.nice@*nospam*softhome.net> wrote:

> Any suggestions for an immediate way forward, proving to them that
> thsy have had more money than they should and she does infact not
> owe them 80 is going to take time and she needs internet access for
> her work.


There are various free ISPs that you can use via modem, look up
http://uk2.net/ and see if they can help her, otherwise other free
ISPs exist out there. They get their money by you calling an 0845
number (local rate so not too bad).

--
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Old 06-14-2005, 00:37   #4 (permalink)
beamendsltd
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Re: OT, off topic, aol broadband.

In message <uffoa1dcr9oskp48e25u30uu6rqe5lb7tu@4ax.com>
MVP <mr.nice@*nospam*softhome.net> wrote:

> OT, off topic, aol broadband.
>
> A friend of mine has her broadband supplied by AOL, they fecked up the
> direct debits and took more money than they should, now they say she
> owes them 80 and won't release her broadband line until she pays up.
> She needs AOL to release the line/connection so she can sign-up
> elsewhere.
>
> Question, can they withold her connection like this?
>
> Any suggestions for an immediate way forward, proving to them that
> thsy have had more money than they should and she does infact not owe
> them 80 is going to take time and she needs internet access for her
> work.
>
>
> Regards.
> Mark.


They did the same to me. I just changed provider, rang then tell
them had got it wrong and lost a customer as a result. A risky
stragtegy, but I then just ignored their letters and they went away.

Richard
--
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Old 06-14-2005, 00:37   #5 (permalink)
Badger
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Re: OT, off topic, aol broadband.


"beamendsltd" <beamendsltd@btconnect.com> wrote in message
news:f3f94d7a4d%beamendsltd@btconnect.com...
> In message <uffoa1dcr9oskp48e25u30uu6rqe5lb7tu@4ax.com>
> MVP <mr.nice@*nospam*softhome.net> wrote:
>
>> OT, off topic, aol broadband.
>>
>> A friend of mine has her broadband supplied by AOL, they fecked up the
>> direct debits and took more money than they should, now they say she
>> owes them 80 and won't release her broadband line until she pays up.
>> She needs AOL to release the line/connection so she can sign-up
>> elsewhere.
>>
>> Question, can they withold her connection like this?
>>
>> Any suggestions for an immediate way forward, proving to them that
>> thsy have had more money than they should and she does infact not owe
>> them 80 is going to take time and she needs internet access for her
>> work.


Send them copies of bank statements proving payment and threaten them in
return with legal action for something along the lines of "attempting to
extort money with menaces". That'll wipe the smiles off of their smug faces.
AFAIUI, all you need do is disconnect the cable, wipe their software off the
machine (Be prepared for a total hard-drive wipe and reinstallation, though,
as AOL writes to just about all of the software in the machine and is
notoriously difficult to clear!) and sign up with, say, BT who will send you
one of their modems and software.
I cannot see how they (AOL) can block this, as they have no physical hold
over her line - unless she uses them as her telephone line service
provider?? (Do AOL do this?)

>>
>>
>> Regards.
>> Mark.

>
> They did the same to me. I just changed provider, rang then tell
> them had got it wrong and lost a customer as a result. A risky
> stragtegy, but I then just ignored their letters and they went away.
>
> Richard


Freeserve tried it on with me when I went broadband (BT and happy with it!),
sending me bills for dates after I had stopped utilising their "service", so
I told them I would be taking them to the small claims court to seek
recompense for the 6 hours or so of labour at 45* per hour that it had
taken me to try and resolve the issue with them, that I was not prepared to
waste any more of my time attempting to get them to understand hard written
facts etc etc. It worked!
* - 45 was what I claimed I could have made per wasted hour as a
con******cy fee for V8 engine technical advice!!!
Don't give in and allow yourself to be bullied.
Badger.


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Old 06-14-2005, 00:37   #6 (permalink)
Mother
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Re: OT, off topic, aol broadband.

On Mon, 13 Jun 2005 08:58:20 +0000 (UTC), "Badger"
<brianhattonnospammers@beeeteeeinnit.com> wrote:

>I cannot see how they (AOL) can block this, as they have no physical hold
>over her line


They can (and are) refusing to issue a MAC migration code. This is
how the line provider (BT) assigns the broadband to s service provider
(ISP). The only alternative is to cancel, then wait, then reprovision
a new broadband service.

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Old 06-14-2005, 00:37   #7 (permalink)
Badger
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Posts: n/a
Re: OT, off topic, aol broadband.


"Mother" <"@ {m} @"@101fc.net> wrote in message
news:39lqa1pprki7fqpkrjs1p1ufd99tv7m2il@4ax.com...
> On Mon, 13 Jun 2005 08:58:20 +0000 (UTC), "Badger"
> <brianhattonnospammers@beeeteeeinnit.com> wrote:
>
>>I cannot see how they (AOL) can block this, as they have no physical hold
>>over her line

>
> They can (and are) refusing to issue a MAC migration code. This is
> how the line provider (BT) assigns the broadband to s service provider
> (ISP). The only alternative is to cancel, then wait, then reprovision
> a new broadband service.


Ah, so that's how it's done. I take it it's a similar type of thing to
"porting" a mobile phone number from one provider to another then?
Badger.


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Old 06-14-2005, 00:37   #8 (permalink)
hugh
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Re: OT, off topic, aol broadband.

In message <uffoa1dcr9oskp48e25u30uu6rqe5lb7tu@4ax.com>, MVP
<mr.nice@*nospam*softhome.net> writes
>OT, off topic, aol broadband.
>
>A friend of mine has her broadband supplied by AOL, they fecked up the
>direct debits and took more money than they should, now they say she
>owes them 80 and won't release her broadband line until she pays up.
>She needs AOL to release the line/connection so she can sign-up
>elsewhere.
>
>Question, can they withold her connection like this?
>
>Any suggestions for an immediate way forward, proving to them that
>thsy have had more money than they should and she does infact not owe
>them 80 is going to take time and she needs internet access for her
>work.
>
>
>Regards.
>Mark.

Suggest she talks to her bank and DEMAND they, the bank immediately
refund her Direct Debit under the DD Guarantee. Don't be fobbed off with
excuses.
--
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Reply to address is valid at the time of posting
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Old 06-14-2005, 00:37   #9 (permalink)
Austin Shackles
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Re: OT, off topic, aol broadband.

On or around Mon, 13 Jun 2005 10:44:17 +0100, Mother <"@ {m} @"@101fc.net>
enlightened us thusly:

>On Mon, 13 Jun 2005 08:58:20 +0000 (UTC), "Badger"
><brianhattonnospammers@beeeteeeinnit.com> wrote:
>
>>I cannot see how they (AOL) can block this, as they have no physical hold
>>over her line

>
>They can (and are) refusing to issue a MAC migration code. This is
>how the line provider (BT) assigns the broadband to s service provider
>(ISP). The only alternative is to cancel, then wait, then reprovision
>a new broadband service.


I wonder If you can ask BT to take the line out altogether, then have a new
one put in, possibly with another telco?


--
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Old 06-15-2005, 16:01   #10 (permalink)
ntlworld
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Re: OT, off topic, aol broadband.

hugh wrote:
> In message <uffoa1dcr9oskp48e25u30uu6rqe5lb7tu@4ax.com>, MVP
> <mr.nice@*nospam*softhome.net> writes
>
>> OT, off topic, aol broadband.
>>
>> A friend of mine has her broadband supplied by AOL, they fecked up the
>> direct debits and took more money than they should, now they say she
>> owes them 80 and won't release her broadband line until she pays up.
>> She needs AOL to release the line/connection so she can sign-up
>> elsewhere.
>>
>> Question, can they withold her connection like this?
>>
>> Any suggestions for an immediate way forward, proving to them that
>> thsy have had more money than they should and she does infact not owe
>> them 80 is going to take time and she needs internet access for her
>> work.
>>
>>
>> Regards.
>> Mark.

>
> Suggest she talks to her bank and DEMAND they, the bank immediately
> refund her Direct Debit under the DD Guarantee. Don't be fobbed off with
> excuses.


Then drop the copper and switch to cable (TeleWest, NTL, etc) or
wireless (Netvigator.co.uk)for the broadband.

Andy
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