Good afternoon! I am a relatively new Ford Focus SE owner (08 purchased 2 months ago) and I recently began having a problem with the Sync system. The button on the steering wheel that allows you to use voice commands has stopped working. I can do EVERYTHING using the menu system so I am doubtful that the whole Sync system bit it but the convenience, especially to make calls, is sorely missed.
The problem started yesterday evening when I got in the car and started it up. I was trying to get some music on for my kids and it wasn't understanding what I was telling it and then all of a sudden the Media button stopped responding. I can use the other side of the toggle to cycle through the media options but the toggle-left does not work.
Having the vehicle off overnight did not change the situation. I have not disconnected the battery. My thought is that it is just a faulty contact switch but I'm not sure if this is something that is a singular replaceable part of if you have to have the entire interface on the steering wheel replaced.
This article supersedes TSB 9-22-14 to update the Service Procedure.
ISSUE
Some 2008 and 2009 SYNC® equipped vehicles may exhibit one or more of the following symptoms:
^ Universal Serial Bus (USB) port inoperative.
^ USB audio muting when using various non-Apple USB devices.
^ Phone book access difficulty on certain 2-digit phone book entries when using voice commands.
^ Phone book auto download inoperative on supported devices.
^ SYNC steering wheel control (SWC) switches being inoperative intermittently.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Reprogram the accessory protocol inter[ace module (APIM) to the following consumer inter[ace processor (CIP) software levels.
^ 9L3T-14D544-AE (vehicles not equipped with SYNC V2, 911 Assist and Vehicle Health Report)
^ 9L2T-14D544-BE (vehicles already equipped with SYNC V2, 911 Assist and Vehicle Health Report)
Contains software fix updates for the following:
^ Phone book auto download inoperative.
^ USB audio muting.
^ SYNC steering wheel control (SWC) switches being inoperative.
^ Voice recognition on 2-digit entries.
^ USB port inoperative with diagnostic trouble code (DTC) B1342.
^ Poor call sound quality.
This software update also contains enhancements that will improve the reliability of both Bluetooth and USB connections to SYNC(R) from various consumer devices, and microphone enhancements to reduce background noise, and will default Vehicle Health Report (if equipped) to off. The Bluetooth enhancements improve the stability of hands-free calls, call waiting, caller ID, multiple call handling and other mobile phone features. The USB enhancements improve support for media players and the playing of file formats and podcasts.
NOTE REFERENCE OTHER TECHNICAL SERVICE BULLETINS (TSB) FOR ADDITIONAL SYNC SOFTWARE PROGRAMMING TIPS.
1. Connect the vehicle communication module (VCM) to the data link connector (DLC).
2. Connect the VCM to the Integrated Diagnostic System (IDS) tool or laptop running IDS software.
3. Turn the ignition key to the on position.
4. Launch IDS tool.
5. If required, update the VCM with the latest software.
6. Close the IDS tool.
7. From the PTS website, run OASIS by pressing the Read VIN & DTC's button. After vehicle communication is established, press the GO button.
8. From the Vehicle Service Session screen, Select the SYNC button.
9. Press read APIM button.
10. Select software and press program APIM to update the SYNC module.
NOTE YOU MUST USE A MALE-A TO MALE-A USB CABLE LIKE ROTUNDA PART NUMBER CCMUSB2-AM-AM-10 TO COMPLETE THIS STEP.
NOTE DO NOT DISCONNECT THE VCM OR USB CABLES DURING APIM PROGRAMMING.
NOTE THE SYSTEM MAY PROMPT YOU TO INSTALL SOFTWARE FOR THE USB PORT. FOLLOW THE ON SCREEN INSTRUCTIONS TO INSTALL THE USB PORT DRIVER ALREADY INCLUDED IN WINDOWS XP.
11. Program both processors in the APIM (Vehicle Interface Processor (VIP) and CIP).
NOTE DO NOT USE A MALE-TO-MALE USB DATA TRANSFER TYPE CABLE.
a. Connect the Male-A to Male-A USB cable, Rotunda part number CCMUSB2-AM-AM-10, to the IDS tool or laptop running IDS software and to the vehicle USB port.
b. Follow the on-screen instructions to program both processors on the Sync module (VIP and CIP).
12. At the end of the configuration and programming procedure, the programming has been completed successfully screen will be displayed.
13. Exit PTS, disconnect the VCM and disconnect the USB cable.
OTHER APPLICABLE ARTICLES: 08-21-02
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT : Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
@R.S. Logan - I think the warranty is void on the car now because I purchased it as a rebuild. It had a light front end collision that for some reason caused the insurance company to total the vehicle. I got a 2008 Focus SE with 4K miles on it for $8K.
The update worked! It took about 3 minutes to complete the download. The only thing that was different from the instructions was that it didn't give me any notification when the system had restarted.
Due to circumstances you describe , car may well be excluded from Ford warranty .Good to hear you got fault fixed thanks to JWKO's advice / help .Thanks for update . All the best .
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