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SYNC Issue

3K views 1 reply 2 participants last post by  CatSkinner 
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I purchased a 2013 Ford Explorer LTD which was a rental car. It has 39K and is decked out with all the electronics. I got a great deal and I love the vehicle.

I updated the Sync Software because when I registered the vehicle, I was told it was out of date. I ran a vehicle health report and received it via email.

Now when I try and run a health report, I receive an error message. I did a chat with the Ford Sync folks and was told you can only run a health report every 30 days. Is that true?

Another chat and the technician told me to do a master reset. Now I receive a message stating the Mileage is to Low, Wait until the odometer is at least 200 before running a Health report. The odometer is at 39K.

Any comments would be greatly appreciated.
 
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