Thanks for reply. How do I complain to a factory? They'll laugh at me and then send me over back to the dealership. Authorized shops are suppose to be able to fix problems. Don't get me wrong, I am sure factory person will be a lot more nice to talk to, some of those dealership guys are fairly rude. :(
As a very active Australian Internet shopper buying from the US I have always found they have been able to get a quick resolution to the few issues I have had (non delivery of goods or wrong goods delivered).