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Discussion Starter · #1 ·
Does anyone know where the keypad code is the 2002 Explorer. I work at a Ford dealer and I sold a customer a 2002 Explorer but the codes where not with the vehicle. I dont want to send her to the service department cuz they will charge 1/2hr. labor. It's has to be somewhere.

Thanks

:help:
 

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CincyFordman said:
Does anyone know where the keypad code is the 2002 Explorer. I work at a Ford dealer and I sold a customer a 2002 Explorer but the codes where not with the vehicle. I dont want to send her to the service department cuz they will charge 1/2hr. labor. It's has to be somewhere.

Thanks

:help:
I work at a dealership too and they should have run the diagnostic computer to get the code before the used vehicle was sold. That is SUPPOSED to be part of the safety check when vehicles are checked in when they are traded in to be resold. So, I would let them know that a code was never pulled when the safety check was performed so they dont have to charge them.

That or have a mechanic friend hook up the portable computer and runit real fast. It only takes about a min or two....depending on how fast the computer is running.
 

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Discussion Starter · #3 ·
98shotoy said:
I work at a dealership too and they should have run the diagnostic computer to get the code before the used vehicle was sold. That is SUPPOSED to be part of the safety check when vehicles are checked in when they are traded in to be resold. So, I would let them know that a code was never pulled when the safety check was performed so they dont have to charge them.

That or have a mechanic friend hook up the portable computer and runit real fast. It only takes about a min or two....depending on how fast the computer is running.

That's what I was thinking. I'll ask about it. Yes we do run the diagnostic computer before the vehicle is sold. I thought it was a seperate download. Thanks for the info.
:hy:
 
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CincyFordman said:
Does anyone know where the keypad code is the 2002 Explorer. I work at a Ford dealer and I sold a customer a 2002 Explorer but the codes where not with the vehicle. I dont want to send her to the service department cuz they will charge 1/2hr. labor. It's has to be somewhere.

Thanks

:help:
Hey man, It's under the plastic, on the passenger side, under the very back window, next to the rear passenger door jam. You have to pull some trim loose, then pull the plastic cover open and look down in the inside of the fenderwell. You'll see a box like an ignition box or something. The original code is on a tag on that box. I found it the hard way. My dealer didn't know where it was either.

Dave
 
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