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Have you tested the temp sensor yourself? Its most likely not the issue unless you have 2 sensors (ie. one for the dash and one for the ecu). Its something to look into.
 

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I've found in the past dealing with dealer on my 2009, no codes, nothing is done. It's like they are calling you a liar! You'd think they at least take a wild guess just to keep the customer happy, nope!
 
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