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Discussion Starter · #1 ·
Hello,

My wife has a 2015 edge with the basic 4" screen and Sync. One day after pumping gas, she started the car back up and the display on her dash didn't work, neither did the radio. They were just black. I believe the only thing that worked was the tach. After about 5 miles down the road, it all came back as normal. Since then however, her sync has not worked. When you push the voice command or pohne buton, nothing happens. It's acting like Sync doesn't exist. I have tried unplugging the battery terminals for 30 minutes, pulling fuses, and doing the hard reset (radio power button + seek button) with no luck. When I do the hard reset, it says "Sync reset sent" but again, nothing. Other than the expensive dealer, I'm out of ideas. Anyone had this issue or know where the Sync software is housed?

Thanks!
 
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