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Discussion Starter · #1 ·
Hello, I have a 2018 Mustang Ecoboost with the Sync 3 touchscreen radio and I've noticed that the screen will not turn on when it is cold outside. After the car has been running for 30 minutes to about an hour with the heat running inside the radio and screen will then turn on. I've noticed that the usb ports will not have any power at all but I can still control the temperature with the dials even though I cant see what temp its set to since the screen will not be on. I tried doing the reset where you hold the power button and next track button at the same time and that has no effect on the radio at all. It will only turn on after the car is completely warm inside. Has anyone had a similar issue or have any ideas what this could be?
 

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Should still be covered by warranty , contact dealer . Another thought , sometimes when battery in low condition in some cars it will cut off non essential items , especially if others needed are being used . Then when driven for a while the alternator has boosted the battery enough and they will function normally again . Could check your battery voltage first thing in morning before starting .
 

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Discussion Starter · #3 ·
UPDATE: Checked my battery voltage after the car was sitting for a few hours and it was down to 11.3V so just to be safe I went out and bought a new battery and installed it. This did not fix my problem so the next step I'm taking it to get it to a dealer to have them look at it and fix it. I will update again about what the issue was once its fixed.
 

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11.3V is a faulty battery or at least needing charged . Might be worth doing the same check with your new battery as you could have a parasitic drain .
 

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Hello, I have a 2018 Mustang Ecoboost with the Sync 3 touchscreen radio and I've noticed that the screen will not turn on when it is cold outside. After the car has been running for 30 minutes to about an hour with the heat running inside the radio and screen will then turn on. I've noticed that the usb ports will not have any power at all but I can still control the temperature with the dials even though I cant see what temp its set to since the screen will not be on. I tried doing the reset where you hold the power button and next track button at the same time and that has no effect on the radio at all. It will only turn on after the car is completely warm inside. Has anyone had a similar issue or have any ideas what this could be?
Hello, thanks for sharing, I have the same issue with my GT mustang 2018 but if it doesn’t work work from the beginning the it won’t work that day at all even after running hours
 

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Could check with your dealership if it is a known fault and possibly there may be software update that cures this fault .
 

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Hello, I have a 2018 Mustang Ecoboost with the Sync 3 touchscreen radio and I've noticed that the screen will not turn on when it is cold outside. After the car has been running for 30 minutes to about an hour with the heat running inside the radio and screen will then turn on. I've noticed that the usb ports will not have any power at all but I can still control the temperature with the dials even though I cant see what temp its set to since the screen will not be on. I tried doing the reset where you hold the power button and next track button at the same time and that has no effect on the radio at all. It will only turn on after the car is completely warm inside. Has anyone had a similar issue or have any ideas what this could be?

Hello I have same problem on my 2018 Mustang Ecoboost please let know if dealer fix the problem & how much they charge you
thanks
 

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Discussion Starter · #8 ·
Hello I have same problem on my 2018 Mustang Ecoboost please let know if dealer fix the problem & how much they charge you
thanks
The dealer did fix the problem I forgot exactly what the issue was and i lost the repair order. it was something about a 8 pin connector that went bad. if your car is under 36,000 miles you will still be under the bumper to bumper warranty and it will be no charge to you. I cant tell how much it would be since mine was warranted.
 

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Hello, I have a 2018 Mustang Ecoboost with the Sync 3 touchscreen radio and I've noticed that the screen will not turn on when it is cold outside. After the car has been running for 30 minutes to about an hour with the heat running inside the radio and screen will then turn on. I've noticed that the usb ports will not have any power at all but I can still control the temperature with the dials even though I cant see what temp its set to since the screen will not be on. I tried doing the reset where you hold the power button and next track button at the same time and that has no effect on the radio at all. It will only turn on after the car is completely warm inside. Has anyone had a similar issue or have any ideas what this could be?
Did you ever found out what the problem was?
 

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Hello, I have a 2018 Mustang Ecoboost with the Sync 3 touchscreen radio and I've noticed that the screen will not turn on when it is cold outside. After the car has been running for 30 minutes to about an hour with the heat running inside the radio and screen will then turn on. I've noticed that the usb ports will not have any power at all but I can still control the temperature with the dials even though I cant see what temp its set to since the screen will not be on. I tried doing the reset where you hold the power button and next track button at the same time and that has no effect on the radio at all. It will only turn on after the car is completely warm inside. Has anyone had a similar issue or have any ideas what this could be?
Hey guys I had the same issue the screen wouldn’t come on or the USB ports had no power to them. YOU HAVE TO RESET THE SYSTEM. Just hold the power button and next button at the same time. Continue to hold it until you see the blue pony appear twice. Once the pony comes on the second time let it go then wait and then touch the screen and it should come on.
 

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Hello, I have a 2018 Mustang Ecoboost with the Sync 3 touchscreen radio and I've noticed that the screen will not turn on when it is cold outside. After the car has been running for 30 minutes to about an hour with the heat running inside the radio and screen will then turn on. I've noticed that the usb ports will not have any power at all but I can still control the temperature with the dials even though I cant see what temp its set to since the screen will not be on. I tried doing the reset where you hold the power button and next track button at the same time and that has no effect on the radio at all. It will only turn on after the car is completely warm inside. Has anyone had a similar issue or have any ideas what this could be?
Hey guys I had the same issue the screen wouldn’t come on or the USB ports had no power to them. YOU HAVE TO RESET THE SYSTEM. Just hit the start button (car doesn’t have to be running) hold the power button and next button (located in the center console right under the screen) at the same time. Continue to hold it until you see the blue pony appear twice. Once the pony comes on the second time let it go then wait and then touch the screen and it should come on. UPDATE!! If it doesn’t work hold the power button and next button at the same time but this time just hold it until you see the whole screen turn blue with the pony in the middle.. hope this helps someone
 

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Well I'm having exact issue with mine. No matter what you do it will not turn on till it wants to come back on. USB ports are out as well. It will take days till it will. So I do have extended warranty so i might let them know about the 8 pin connector gone bad. I will I could do it myself since its out of 36000 mile warranty.
 

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Well I'm having exact issue with mine. No matter what you do it will not turn on till it wants to come back on. USB ports are out as well. It will take days till it will. So I do have extended warranty so i might let them know about the 8 pin connector gone bad. I will I could do it myself since its out of 36000 mile warranty.
hello, how did you managed ? I have exactly same problem
 
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