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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?
 

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Thanks R.S. but I have that one... I guess the operative sentence in that missive is "If the concern is still present, follow normal diagnostics in Workshop manual (WSM) Sec. 414-01 General Procedures." I think that means if the software fix doesn't work, we have no idea what to do. Which is exactly what I'm hearing from the dealership at the moment. They did try the software fix and we promptly got the "Deep Sleep" method again?
 

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Surprised they haven't got to the root cause of this .Todays cars can be so complex with all the modern technology it can be a bitch at times nailing down some faults . Bad show all around, especially for the customer . In rare occasions in years gone by when I had such a problem we had Techs fly up from the factory to examine vehicles . In worse scenarios , they returned the cars to the factory for testing if unable to rectify on site .
 

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Thanks R.S. ... I just can't believe how a problem like this can be out there on the internet with people complaining about it and no one at the dealership has ever heard about it and they say they don't know what to do if the software fix doesn't work. I expressed my feeling that if no fix was found they should return the car to Ford for research purposes and they blew off that idea as crazy. Your experience in "years gone by" is exactly what I was thinking. I paid $55k for a car and I'm told there is something wrong with it that could let me down anywhere and I'm supposed to say OK, I'll keep an eye on it! Thanks, your response doesn't solve the problem but certainly made me feel like I not completely crazy.
 

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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?
I've had my 2020 Explorer about 5 months with no issues, but tonight upon returning after a 5 day trip with my car parked at the airport it was "dead" - I could not get the door key pad to light up and I had left the keys in the car. I tried to use Ford Pass to unlock it and got the "Deep Sleep" message saying must start the car using the key. I too thought the battery was dead. First problem was to get into the car (Ford Roadside Assistance sent out Pop-A-Lock guy). He got the car open in 30 seconds and as soon as he opened the door, the dash lights all came on and the car came alive. Battery was NOT dead and upon checking it does not appear I left any lights on that would drain it. Simple fix, but stressful hour plus wait to get help. Drove home (90 minute drive) and no issues. So I'm stumped ... but I will no longer be leaving the key in the car.
 

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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?
Hi tahagan,
I purchased a 2020 Escape a few months ago and it has been into the dealer 3 times as of last Monday for a total of 16 days for one thing or another. One of the issues was, system shutdown to save battery as well as a few times “Vehicle is in deep sleep” remote options have been disabled. Tell them to check the BMS ( Battery Monitoring Sensor) have them put a new one in as well as a new battery. Hope this helps.
I would like to see if you can help me with another issue I have. When I’m driving with the A/C on (not on Auto) and have reached home I always turn the A/C off with the A/C button, I most always leave fan speed on low, but almost every time I get back in and restart the car the A/C button lights up so the A/C comes back on. Never had a car do this. This happens 80-90 percent of the time with the remaining percent where when I restart the car it doesn’t come back on. No one seems to know anything about this. Wondering if you have the same issue or does your A/C stay off and only come back on when you manually press the A/C button. Really appreciate your feed back.
Are you having any other issues?
“Shift System Fault” service required messages???
Thank you and Kind Regards,
Chuck
[email protected]
 

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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?

I’m having same problem car has died 5 time’s now,

2020 Ford Platinum
 

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I've had my 2020 Explorer about 5 months with no issues, but tonight upon returning after a 5 day trip with my car parked at the airport it was "dead" - I could not get the door key pad to light up and I had left the keys in the car. I tried to use Ford Pass to unlock it and got the "Deep Sleep" message saying must start the car using the key. I too thought the battery was dead. First problem was to get into the car (Ford Roadside Assistance sent out Pop-A-Lock guy). He got the car open in 30 seconds and as soon as he opened the door, the dash lights all came on and the car came alive. Battery was NOT dead and upon checking it does not appear I left any lights on that would drain it. Simple fix, but stressful hour plus wait to get help. Drove home (90 minute drive) and no issues. So I'm stumped ... but I will no longer be leaving the key in the car.
How do you start ur vehicle with the key i couldnt fund my key slot on mine i have a 2020 st that has died 8 times already with 4k miles barely on it
 

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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?
I have a 2020 Ford Fusion that literally had 3 miles on it when I got it. It now has right at 8,000. Ever since my car keeps going into deep sleep mode, even 5 mins after getting out of it!!! The radio touch screen is coming in while your driving down the road and it about made me wreck one day!!! My hood would NOT open and I found that out in the rain when trying to give a friend a jump. How did I get stuck with a $26,000 LEMON?!? The sad part is, this was my first brand new car ever and I’m so disappointed on this car and I’m just stuck with it.
 

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I have a 2020 Ford Fusion that literally had 3 miles on it when I got it. It now has right at 8,000. Ever since my car keeps going into deep sleep mode, even 5 mins after getting out of it!!! The radio touch screen is coming in while your driving down the road and it about made me wreck one day!!! My hood would NOT open and I found that out in the rain when trying to give a friend a jump. How did I get stuck with a $26,000 LEMON?!? The sad part is, this was my first brand new car ever and I’m so disappointed on this car and I’m just stuck with it.
Bring it back to the dealer, if the dealer does not fix it go to another dealer. I can't stress that enough. Every car can have problems...all brands, manufacturers, etc.. have service dept. for a reason. Unfortunately some of those service dept. are not good. Find another. You have a new car and you should be able to enjoy it. The Fusion is a good car. I am on my second one!
 

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Bring it back to the dealer, if the dealer does not fix it go to another dealer. I can't stress that enough. Every car can have problems...all brands, manufacturers, etc.. have service dept. for a reason. Unfortunately some of those service dept. are not good. Find another. You have a new car and you should be able to enjoy it. The Fusion is a good car. I am on my second one!
I love my car. I’m just so disappointed with that dealer. I had to have them change the headlights out because I could not see. It was like my Gma’s old yellow porch light lol. Welllll it didn’t even have OEM headlights in it when I bought it. I’m making an appointment at another desist next week. My car has been to service several times already and I always get the “we can’t find nothing” routine. After I told him about the remote start not working and how the radio will just come on by itself, the man basically tried to accuse me of lying and my thing is this, I make my car payment faithfully every month so I want a vehicle that is going to do what it is supposed to do. I’m not hard to get along with but I haven’t even had my car a year yet and it’s making me hate it and ever since the hew body came out a few years back, I’ve always wanted a fusion. My big screen will even go black and the backup camera won’t work. I literally have to hit my Ignition button, open and close my driver door, hit the lock button, unlock the doors, and then start the vehicle again so as if it’s restarting itself to get the screen to come on and even turn the radio off sometimes. I’m really starting to think my car is possessed LOL
 

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I have a 2020 Ford Fusion that literally had 3 miles on it when I got it. It now has right at 8,000. Ever since my car keeps going into deep sleep mode, even 5 mins after getting out of it!!! The radio touch screen is coming in while your driving down the road and it about made me wreck one day!!! My hood would NOT open and I found that out in the rain when trying to give a friend a jump. How did I get stuck with a $26,000 LEMON?!? The sad part is, this was my first brand new car ever and I’m so disappointed on this car and I’m just stuck with it.
 

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Hi tahagan,
I purchased a 2020 Escape a few months ago and it has been into the dealer 3 times as of last Monday for a total of 16 days for one thing or another. One of the issues was, system shutdown to save battery as well as a few times “Vehicle is in deep sleep” remote options have been disabled. Tell them to check the BMS ( Battery Monitoring Sensor) have them put a new one in as well as a new battery. Hope this helps.
I would like to see if you can help me with another issue I have. When I’m driving with the A/C on (not on Auto) and have reached home I always turn the A/C off with the A/C button, I most always leave fan speed on low, but almost every time I get back in and restart the car the A/C button lights up so the A/C comes back on. Never had a car do this. This happens 80-90 percent of the time with the remaining percent where when I restart the car it doesn’t come back on. No one seems to know anything about this. Wondering if you have the same issue or does your A/C stay off and only come back on when you manually press the A/C button. Really appreciate your feed back.
Are you having any other issues?
“Shift System Fault” service required messages???
Thank you and Kind Regards,
Chuck
You can know more here https://jeepequipment.com/best-led-headlights-for-jeep-wrangler-review- for more information about headlights.
thanks for this post, my problem has been fixed too.
 

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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?
Same exact problem 2020 explorer total dead battery 10 days after delivery. ford roadside assistance managed to jump it and I took it to the dealer. they provided a rental but called the next day and said nothing wrong with the car , could not duplicate , battery fine , electronics fine , perhaps we left the lights on. problem persists about once a month with the message car in deep sleep mode. total dead battery no juice at all . Must be jumped and a hard jump required 4--5 minutes of charging with high rpm. THEN thing got bad at 6600 miles the Transmission became so joltimg and jarring as to be undriveable . Limped it into the dealer where it has been the past 22 days. Entire transmission replacement, they predict the repair will be done in 4 more days. Supposedly a slightly better transmission l1mz 7000 Q replacing original l1mz 7000 M. Car went into deep sleep mode again while this other repair is going on. I ask are they also fixing the electronic problem but they say they cant really work on that while the car is torn apart with no transmission. Literally my 19th Ford and it may be my last depending on how Ford handles my claim
 

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@tahagan .. I hear ya! - how are we supposed to just be “okay” with this inconvenient and troublesome feature!? A few hours ago, I got off work to find my battery dead yet again (third time in the six months that I’ve had my Ford Explorer). Embarrassed, I had to ask my client if they had jumper cables. I’m currently sitting in my vehicle (that I dare not turn off) waiting to pick up my son from school and hoping that it doesn’t die in this line. This is ridiculous! .. I should’ve stuck with Honda 🤦🏻‍♀️
 

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I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?
I have a 2020 Escape Hybrid with less than 400 miles on it. Parked it in the garage overnight and it was dead as a door nail the following morning.ford pass said the car was in deep sleep, it was not. It was in a coma! Roadside assistance was on the scene 30 minutes later.
Ford instructions for waking were useless.
 

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2020 explorer found out the dealer had replaced the battery when they received it prior to my purchase. Then replaced again following my deep sleep issue. So far , 2 months, no problem in that department. Also found out transmission cooler cracked and leaked before purchase. Bought new though it did have 2 k miles. They replaced the cooler, then a week later replaced it again with the
Correct, updated part. They claimed the transmission wasn't damaged by the transmission cooler failure and put the car on the lot to be sold. No disclosure of these problems when I bought it. 4k miles later total transmission replacement. Ford offering a buy back finally after exhaustive complaints.
 
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