I have a 2020 Escape Hybrid that went into Deep Sleep when we were 5 hours away from home and I had the car only around 2 weeks. Ford sent Road Side Asst. who jumped the car, but when that didn't work the fellow from Roadside Asst. did a Key Lock reset where you must lock the doors and then unlock the doors and then start the car. It worked fine. When we got home I took it to the local Ford dealer to be checked out. They never heard of Deep Sleep, even though the ford app on my phone had it. Anyway, the car had numerous error messages on their diagnostic computer which were cleared by a reset. Several weeks later the Service tech called to say Ford sent a notice advising that cars can go into Deep Sleep, but that Ford had no idea how to address this issue and was working on it. Last week ( a few months after Deep Sleep) I brought it in for a door hinge adjustment and the service fellow said that it had again numerous Module Error messages even after an update, but the car seems to run fine. So, bottom line is that Ford now acknowledges this issue but doesn't know what causes it yet.I just bought a 2020 Explorer and right away ran into a deep sleep notice on my Ford Pass... Car was in the garage and had a dead battery... had to jump it to get it started... found a few others on blogs who have had the same experience but no one seems to know anything about it. Car is back at the dealers service dept. but no one seems to know what is going on. Anyone out there who can point me in the right direction?