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Pursuit Reincarnation Dog
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Discussion Starter #1 (Edited)
I was overseas for a few weeks so it provided a great window of opportunity for my car to spend some more time in its second place of residence - the car dealer service department. It's what you might call a 'Frequent Parker'. This time it was the Brembo brake fix and the paint rectifications.

Anyhow, I've caved in to pressure from a bunch of members on here to post this bit of news on the latest "No-Lube" (TM) job done on AP and more sprecifically my much hated Pursuit ute.

The car has had poor colour matching on the hardcover, bumpers and a body mould since day one. Finally Ford gave the OK to rectify the problems so on the Wednesday before I left I fitted the hard cover, washed the car (because the hardcover was dusty) and the next day drove over to the dealer before flying out.

On my return I picked up the car and drove over to the vet to pick up my dead dog. I put him in the tray under the cover and drove home. Without going into details I had to remove the hard cover straight away and hose out the tray area. I put the hardcover in the garage storage as usual.

So, on the Sunday I wash the car again and whoa the paint goes all rough as sandpaper. I think damn I'll have to wax soon - maybe there's grunge all over it.

However, later in the week I had to wash the car after a trip and the paint is all rough all over the top surfaces and I notice rust coloured stains throughout the paint including the newly painted bars. There's rust spots on the door moulds, the windscreen moulds and even the wiper blades. I tried a buff on a section with no success. On closer inspection I discover the cause - grinder residue all over the car.

That's a bummer because where did I park the car to get this?

Then I think hang on, it's been in a body shop and it's on the newly painted bars. So, I drag the hardcover out and wash it and whoa it's got it too. That means the damage occurred while the hardtop was fitted and that could only have happened during the time I was away unless I followed someone grinding something on the road to and from the dealer eh? (0% chance I'd say).

So, my car's paint is totally stuffed. The damage won't buff out and even if it does how much clear coat will be left?

I'm having a paint assessment done by a well known paint guru in Sydney on his return from holidays. However, I'm guessing Pursuit 006 will be in for a full respray to fix this issue.

I'll ask the question again:

"How can this car be such a bad experience after the fantastic AU2 XR8 I had?"

Sorry, but all my thoughts are negative when I have to think about this car.... :fraz:

:edit: :edit: :edit:
I've added some piocs showing the deposits of metal all over the car.

This shows metal grindings built up on the lower windscreen moulds and glass after I hosed the car:


The vent box under the bonnet and the inner guard edges all have metal built up.


Door opening and rubber moulds has large amounts of metal deposits


Side mirror mould also has metal embedded.


The windscreen wiper showing metal on the blades and the arm itself.
 

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gone
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Damm Pete

What will it take to ensure that something is done right....

You relly must be at the stage of either handing it back and cutting your losses, or taking appropriate action... Media or Legal.

Either way this is a poor show all up, and anyone else would have waled away from this ages ago.

Someone needs to take responsibility for this, and they need to do it now!
 

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AP,

Yours is about the worst tale of woe with a new car l have ever heard. l admire you patience because if it was me l would have sold it long ago, the service you have recieved is nothing short of woeful.

Are you going to get Ford/FPV involved? l would like to think they would be interested and not brush you off because its dealer incompetence like this that continues to hold Ford back, regardless of how good the product is.

Good luck with the dealer, l hope they do the right thing and compensate you accordingly over and above repairing your car.

Cheers Mondie.

PS Sorry to hear about you dog.
 

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X-DM!!
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I can't believe the run of luck you have had with this ute AP. I would be showing the dealer first so he can get in touch with the paint shop to show them the damage. Who would be so stupid to use a angle grinder so close to another vehicle to shower it with red hot filings. It is just beyond the joke now!
 

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My opinion is one and one only you have had problems with the dealer and FPV from day one so its simple go to your solicitor and seek professional advice and then nail the bastards to the wall. You probably have heard my thoughts on car manufacturers and the cop outs they come up with so if you have the means and ligitamate excuse then do it.Stop playing MR nice guy and letting them have chance after chance, as they say "give them a inch and they take a foot!"

Elmer Fudd
 

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My heart is really goes out for you.You certainly have had bad luck since day one by looks from things.
Sorry to hear about your dog too.
I hope you will have a better New Year.
Cheers John
 

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I cant believe the bad luck you have had with this ute Pete. Hope the dealer will fix this properly and hoipe next year is better for you.
 

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I know someone who got a replacement, (YES, a BRAND NEW one) for a hell of a lot less than this ongoing farce!!!!!
 

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Pursuit Reincarnation Dog
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Discussion Starter #12
The dealer has seen the car however you have to remember in this case it seems a sub contractor is involved. The dealer staff have again been excellent however we are powerless until the holiday period finishes.

As for the legal avenue, yes it will be pursued however I am hoping (and it seems this way right now) that such measures won't be required.

Time will tell.

If I had my choice they can use the respray costs to churn me over to another car because I'm not going to be happy waiting two months for a respray to get done.
 

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I have had the exterior of my car inpsected and they are going to respray the hood,
straighten the front bumper bar but they refused to respray the rear bumper.
It has a slighty yellow blue look compared to the deep blue of my Blueprint colour.
Has any one had a similar problem.
 

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Mate, I feel for you, I really do. Its beyond a joke now.

Send a polite but frank letter (snail mail, not email which no-one takes seriously) to Ford head office and list the litany of problems you've had with your car. Request/demand, as mood dictates, that they take the Pursuit off you and either a) re-emburse you the full cost of the Pursuit and you and Ford part ways for the foreseeable future, or b) Ford replace the Pursuit with an ENTIRELY new vehicle to your specifications.

I'm sick of this debacle, and I'm sure you're close to knifing random people in the street after the shite you've put up with.
 

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gince said:
I have had the exterior of my car inpsected and they are going to respray the hood,
straighten the front bumper bar but they refused to respray the rear bumper.
It has a slighty yellow blue look compared to the deep blue of my Blueprint colour.
Has any one had a similar problem.
Both rear quarters,bonnet, front bar and rear bar resprayed.Front passenger seat, front passenger window,centre console drink holder lid & complete dash pad all replaced.
On going with paint on front bar still to be rectified

Service department at Coffey Ford have been brilliant without there support I would have seriously lost it by now
 

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Keep your chin up AP,'04 has to be better for ya.
Had the windsreen replace on my sprint a few years ago,and they were working on another car next to mine and ground all over my bootlid and back window.I could have ripped their heads off when a few days later,it got rust specks.
 

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Tickford and FPV Bloke
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This makes me sick, ive been through the same thing with an AU II Fairmont, which had paint issues from Day 1, and I would be getting my solicitor to write a stern letter to the dealer who had the work undertaken on your car as well as Ford Australia, putting them on notice. Start to put everything in writing, then tell them to fix the vehicle - you obviously have to give them a chance to rectify the issues otherwise you really dont have a leg to stand on. If the car comes back worse, or leaves you rather unsatisfied, then proceed to take the issues further with your legal advisor. Don't bother trying to mediate with Ford yourself, they only become interested when they hear from legal representatives or the media.
 

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I would park the thing outside the gates in glenbarry rd with a note that your solicitor will be in contact forthwith.
Screw that.
 

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xacoupe said:
I would park the thing outside the gates in glenbarry rd with a note that your solicitor will be in contact forthwith.
Screw that.
I think it'd find its way back there on auto pilot (even without Finnemores helping!)
Seriously though AP... you keep pushing.. Your superior tact, use of facts, & no nonsense, yet polite angle, Will always beat the rant, rave & threaten approach! ( if not BELT EM! :angel: )
Good luck mate!
PS sorry to hear your other tragic news.
Regards Charlie
 
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