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32 Posts
Hi
I bought a BA Falcon from Strapp Ford in Burwood in Oct last year and these are the following problems Ive had with it:
Brake shudder (had it looked at three times (twice they have done something about, third time they're telling me its my imagination)
Steering wheel vibration (had this looked at 3 times aswell, twice they charged me for a wheel balance, third time they blamed the new exhaust that was put on - the car vibrates even when rolling in neutral...)
Rough idle on cold starts (had to tell them twice about this problem before they did anything about it)
Window washer jets (had to have it looked at three times, eventually fixed but the operation lever next to steering broke and they are refusing to fix that, instead wanting $300 for a piece of plastic)
Power window problems (fixed but, didnt put the door trim back on properly, had to go back to get that fixed)
Plastic backing on drivers seat came off (took a week to order the part in)
Diff noise (1st fobbed it off as not a problem, and eventually fixed the problem)
paint scraped under front and rear bumper on delivery (fixed only after kicking up a fuss, response was: what do you want us to do about it?)
Dash cracking sound (1st said creaking dash is not covered under warranty, had to contact other dealers, and found a dealer in SA that had a fix to the problem)
Oil Consumption (havent given me a good reason why the car went through 3 litres of oil in 10,000km)
Steering wheel clicks (clock screw had to be replaced - which led to air entering the power fluid and making the steering vibrate even more)
I have been really disppointed with the problems with this car, and everytime i take it back they manage to charge me with something, wheel balance, courtsey car, etc and costing me time when I should be at work.
It also annoys me how the service manager, Jarret Inness, has been quick to dismiss the problems as not being problems, or part of the normal operation of the car. (He tried to tell me today that if the window wiper lever had broken in the 1st few thousand km's it could be replaced but not after 30,000km) - implying that its only meant to last 30000km?
Their response was to contact Ford if Im not happy. The experience has put me off buying a Ford ever again.
I bought a BA Falcon from Strapp Ford in Burwood in Oct last year and these are the following problems Ive had with it:
Brake shudder (had it looked at three times (twice they have done something about, third time they're telling me its my imagination)
Steering wheel vibration (had this looked at 3 times aswell, twice they charged me for a wheel balance, third time they blamed the new exhaust that was put on - the car vibrates even when rolling in neutral...)
Rough idle on cold starts (had to tell them twice about this problem before they did anything about it)
Window washer jets (had to have it looked at three times, eventually fixed but the operation lever next to steering broke and they are refusing to fix that, instead wanting $300 for a piece of plastic)
Power window problems (fixed but, didnt put the door trim back on properly, had to go back to get that fixed)
Plastic backing on drivers seat came off (took a week to order the part in)
Diff noise (1st fobbed it off as not a problem, and eventually fixed the problem)
paint scraped under front and rear bumper on delivery (fixed only after kicking up a fuss, response was: what do you want us to do about it?)
Dash cracking sound (1st said creaking dash is not covered under warranty, had to contact other dealers, and found a dealer in SA that had a fix to the problem)
Oil Consumption (havent given me a good reason why the car went through 3 litres of oil in 10,000km)
Steering wheel clicks (clock screw had to be replaced - which led to air entering the power fluid and making the steering vibrate even more)
I have been really disppointed with the problems with this car, and everytime i take it back they manage to charge me with something, wheel balance, courtsey car, etc and costing me time when I should be at work.
It also annoys me how the service manager, Jarret Inness, has been quick to dismiss the problems as not being problems, or part of the normal operation of the car. (He tried to tell me today that if the window wiper lever had broken in the 1st few thousand km's it could be replaced but not after 30,000km) - implying that its only meant to last 30000km?
Their response was to contact Ford if Im not happy. The experience has put me off buying a Ford ever again.