Hi. Is anyone else having problems getting their Focus repaired in reasonable times. My ST170 had a failure of an actuator box that drives a valve in the inlet manifold back in early Dec 03. Ford ordered parts for the inlet manifold which took 4 weeks to arrive & then 3 weeks to get the car in to repair. The car was in the workshop for 2 days & they had to replace the inlet manifold as a pin that the valve moves on was broken. They have now had to order the actuator box which has motors inside & drives a drive shaft that is connected to the inlet manifold. It is now 3 weeks the part has still not arrived 15th Feb. I have phoned Ford each week to book the car a week ahead just incase the part arrives. The ETA for the part is late Feb & the car has been booked in on the 8th of March. The car has been a Pig to drive for 3 months now with this fault.
Does Ford keep any parts for this model in Australia. I import parts regularly & can easily get parts within a week from Europe. Have they not heard of FedEx. It bothers me that if something breaks that is required to drive the car that it could be off the road for weeks. A door trim was ordered for the car & took 4 weeks to arrive. I am seriously thinking of selling & going back to a reliable Jap car. I really like the car but its loosing me money as its used for Business.
Regards Mark :fraz:
Does Ford keep any parts for this model in Australia. I import parts regularly & can easily get parts within a week from Europe. Have they not heard of FedEx. It bothers me that if something breaks that is required to drive the car that it could be off the road for weeks. A door trim was ordered for the car & took 4 weeks to arrive. I am seriously thinking of selling & going back to a reliable Jap car. I really like the car but its loosing me money as its used for Business.
Regards Mark :fraz: