[avo619]

I have been waiting for my TCM for almost 3 months. I am currently without a car and still forced to make payments on my 2012 ford focus. Ford is not offering any sort of rental assistance and informed me that I would have to pay out of pocket for rental expenses which can run anywhere between $1800 and $2000 a month. Why is Ford not doing more to remedy this issue. This is clearly their fault and they should be doing more to help customers in my position. Since I need to get a around I was forced to buy another vehicle just so that I can get to work to pay for this one.
This is why I started a petition with xxxxxxxx asking for to do better.

Petition link removed. There are shortages of many components due to pandemic including new vehicles. Blame the pandemic.

 

[OldTrooper]

"TCM"?

 

[jwko]

Transmission Control Module.

 

[CEwing]

I have been waiting for my TCM for almost 3 months. I am currently without a car and still forced to make payments on my 2012 ford focus. Ford is not offering any sort of rental assistance and informed me that I would have to pay out of pocket for rental expenses which can run anywhere between $1800 and $2000 a month. Why is Ford not doing more to remedy this issue. This is clearly their fault and they should be doing more to help customers in my position. Since I need to get a around I was forced to buy another vehicle just so that I can get to work to pay for this one.
This is why I started a petition with xxxxxxxx asking for to do better.

Petition link removed. There are shortages of many components due to pandemic including new vehicles. Blame the pandemic.

I understand this is an issue that has been caused by the pandemic. However, I too have been without a car for about 3 months waiting for a chip to fix the TCM. I patiently wait and call the dealership every other week to check-in but this is ridiculous. I don’t care what hoops Ford needs to jump through to get these in for their customers but they should be because I won’t be buying a Ford after this. Not having access to a product by fault of the company, here a car, for months is ridiculous and, pandemic or not, unacceptable for any business.

 

[R.S.LOGAN]

It's happening the world over with all makes of cars , I know of some where the vehicles ( not Fords ) were only months old and off the road awaiting parts .

 

[MeganCurtis]

I have been waiting for my TCM for almost 3 months. I am currently without a car and still forced to make payments on my 2012 ford focus. Ford is not offering any sort of rental assistance and informed me that I would have to pay out of pocket for rental expenses which can run anywhere between $1800 and $2000 a month. Why is Ford not doing more to remedy this issue. This is clearly their fault and they should be doing more to help customers in my position. Since I need to get a around I was forced to buy another vehicle just so that I can get to work to pay for this one.
This is why I started a petition with xxxxxxxx asking for to do better.

Petition link removed. There are shortages of many components due to pandemic including new vehicles. Blame the pandemic.

I completely agree. We're just over 2 months waiting for a new TCM (after another dealer lied and charged me for a wiring harness repair to the tune of $900 in January only to have it happen again in May and July). My husband and I are trying to juggle both of us working (him an hour from home) along with other errands, with only 1 car. It's been a nightmare and Ford isn't on the hook for any of it. I know this has been made worse by the pandemic, but the shortage actually started before that. Not to mention, the government has bailed Ford out, yet Ford can't be held responsible for the loss and damages it is causing customers. It ludicrous!

 

[KatEvans]

I am also waiting for a TCM. I co-signed a loan for 2014 Ford Focus from Willis Ford, 15 North Dupont Blvd Smyrna DE 19977. The salesman Frank Lauro, Jr. 302-653-5900. When the vehicle stopped going into gear a little after 3 months, I was referred to the service manager, Rick Catterton. "Rick" successfully scared me away with "$200 for a diagnostic, it could be thousands of dollars and months before it could be repaired". I then went to Winner Ford, 591 N Dupont Hwy, Dover, DE 19901 on August 18, 2021. The same day, after they performed a diagnostic they informed me of the national recall on the TCM, but they did not have parts. I went back to Willis. My salesman, Mr. Lauro, denied having any knowledge of a recall. One of his selling points was "it is certified, pre-owned" which obviously means nothing. I spoke then to the Sales Manager who pretty much said sorry about your luck. This was my son's first car purchase, he is struggling to get to work and support his 1 year old baby. Due to all the stresses he is now suicidal. As the car sits, the ethanol gas will begin to make other parts break down. Who will be responsible then?

 

[KatEvans]

I asked the dealer if I could purchase and bring it there. They said it would nullify the recall warranty

 

[Fiesta TCM]

I understand this is an issue that has been caused by the pandemic. However, I too have been without a car for about 3 months waiting for a chip to fix the TCM. I patiently wait and call the dealership every other week to check-in but this is ridiculous. I don’t care what hoops Ford needs to jump through to get these in for their customers but they should be because I won’t be buying a Ford after this. Not having access to a product by fault of the company, here a car, for months is ridiculous and, pandemic or not, unacceptable for any business.

I have also been waiting 3 3 months for the TCM for my 2011 Ford Fiesta! I am so upset with Ford!

 

[bnash3162]

I have been waiting for my TCM for almost 3 months. I am currently without a car and still forced to make payments on my 2012 ford focus. Ford is not offering any sort of rental assistance and informed me that I would have to pay out of pocket for rental expenses which can run anywhere between $1800 and $2000 a month. Why is Ford not doing more to remedy this issue. This is clearly their fault and they should be doing more to help customers in my position. Since I need to get a around I was forced to buy another vehicle just so that I can get to work to pay for this one.
This is why I started a petition with xxxxxxxx asking for to do better.

Petition link removed. There are shortages of many components due to pandemic including new vehicles. Blame the pandemic.

I completely agree. We're just over 2 months waiting for a new TCM (after another dealer lied and charged me for a wiring harness repair to the tune of $900 in January only to have it happen again in May and July). My husband and I are trying to juggle both of us working (him an hour from home) along with other errands, with only 1 car. It's been a nightmare and Ford isn't on the hook for any of it. I know this has been made worse by the pandemic, but the shortage actually started before that. Not to mention, the government has bailed Ford out, yet Ford can't be held responsible for the loss and damages it is causing customers. It ludicrous!

Can someone tell me the signs of needing a new TCM ON A FOCUS?

 

[Rocky Bronco]

I have been waiting for my TCM for almost 3 months. I am currently without a car and still forced to make payments on my 2012 ford focus. Ford is not offering any sort of rental assistance and informed me that I would have to pay out of pocket for rental expenses which can run anywhere between $1800 and $2000 a month. Why is Ford not doing more to remedy this issue. This is clearly their fault and they should be doing more to help customers in my position. Since I need to get a around I was forced to buy another vehicle just so that I can get to work to pay for this one.
This is why I started a petition with xxxxxxxx asking for to do better.

Petition link removed. There are shortages of many components due to pandemic including new vehicles. Blame the pandemic.

Even with the pandemic there are issues Ford needs to work on. Example Ford has a max limit of $45 a day payout for safety recall rentals. National avg for a rental is $85 a day. You're either stuck waiting for hours to get a rental at reduced rates, or paying out of pocket for a rental. A 50% rental payout increase would make a difference and still be under the avg cost of a rental. Also a buy back option for the vehicles parts are not available for, with the customer chosing to replace the vehicle with another Ford vehicle.