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Following my recent downloading and installing of Navigator version NA 1.18 onto my 2019 Ford Edge, the screen responded with "update complete". However, when checking the version listed on the Edge's software listing, the older version (NA 1.17) was still there. Navigation support worked with me for a half hour or so, trying to rectify the issue, and finally told me this was a problem with the new update which was being investigated by Ford. The 'fix' would be part of the next navigation update, no timeline for that update available.

Have you seen this before?
 
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