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Old Car:BA XR6 New: 97 EL
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Discussion Starter #1
Can anyone tell me what their experiences with their local ford dealers service department is like?

I am dissatisfied with my service department, and I do not wish to take my vehicle their for repairs/servicing.

I am sure I am asking the same questions as most other people here are thinking, so this may be of benefit to others.

What should one do, if they are unhappy with their service dept? How to find a dealer that has a good service dept (I Think laminge made some points about this a little while ago)

Will another dealer get the ****s if they have to do warranty work on a vehicle sold at another dealership?

Will they contact the selling dealer to arrange warranty stuff? (Of course this will be a problem for me!)

Maybe I should not worry about the scheduled servicing and just take my car to an independant?

Ideas? Please? Thanks ;)
 

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Two SC 61's = trouble
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6,360 Posts
So long as the car has been serviced by a qualified busness they have to cover any warrenty,it's B.S that they won't.
Independants do a beter job and cheaper in my opinion..
 
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Warranty is covered Australia wide and you don't even have to go to a Ford dealer as long as the other person is a qualified mechanic you can contact Consumer affairs for more accurate info.

When I took my ED for warranty work it seemed the dealer had difficulty in understanding that they should be fixing the problem.
The clunk in front suspension and the driver seat was loose... two things is all they had to fix but to this day they are still there.
Oh but they insisted they fixed those problems.:fmad:
 

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Read Only
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1,395 Posts
I haven't been to bad off with the blokes at my local Ford.They have only had it for the one service (30K), and everything was done to the letter. Nothing additional done without prior authorisation from me, and the whole service was spelt out in a detailed invoice. :read:
....BUT, only last week I get it taken out there by my wife to pin point a rattle under the car as well as a possible sticking hand brake.(I work in Melbourne everyday so I cannot take it in myself :( ). Now this time I get a phone call at work and the service manager asks what needs to be done, even though I spelt it out when I booked it in the previous Saturday. That's no worries, I tell him the probs, and tell him if they need to take it around the block a few times to have a listen so be it. Get home that night only to discover that they havent done anything at all.
Now, what pisses me off is anyone can hear the problems so either they didn't listen or they just thought bugger it, it's nothing important....it's important to me! I'm sure you're all the same.
Russell. :WH:
 
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I get mine done by the pro's, and I'm not talking Ford either. half the price and worth every penny.
 

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How bloody Hot is it ??!!
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264 Posts
I'm still having troubles with a certain dealer. I had the XR towed there because the belt had come off and jammed. They were quick with the tow truck and then diagnosed a broken pulley.
they called me later and told me it was ready..
20m inutes later they called me again to inform me that they had pranged it into another car on the lot. A week later it was ready and when i went to pick it up, i asked them to have the paperwork ready and a description of the damage done for insurance(just in case). When i got there... no paperwork at all]
Asked for it.. we don't have it..
Sent a letter and a fax.. no reply..
more faxes and letters have been sent.. no reply...

I still have no idea what they did or what they fixed ??
 

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Old Car:BA XR6 New: 97 EL
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1,031 Posts
Discussion Starter #8
So, if i take my car to an independant, will they just bill FoMoCo for the warranty repair work??

What about scheduled servicing? Will they do the free services? or does this need to be done by a ford dealer?

thanks
 

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The SparkleHunter™
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10,144 Posts
I guess I must be in the lucky minority. I've never had a problem with my local dealer (John McGrath - Phillip) Everything is done as asked for plus the odd extra as well. I'll keep going back to these guys for sure..
 

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Australian Ford Member
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1,120 Posts
I've had about half a dozen new cars of various makes, including Ford, over the years and have never taken them to a dealer after the first service (which is usually necessary to fix up a few minor problems) except for warranty items identified later by me or another mechanic. As others have said, as long as a qualified mechanic does service, AND completes service book for evidence of compliance, you shouldn't have any problems with warranty.

The problem I've always had is finding a decent mechanic. My idea of a decent mechanic is one who does work that I or someone else don't have to fix up later on and who doesn't create any new problems in fixing up the existing ones.

Dealers are usually a lot more expensive than independent mechanics running their own businesses, but people like Ultra Tune and Shell Care aren't necessarily any cheaper or better, and they can tell you some crap too. Ultra Tune told me when my XF was about 70,000 km that those model cams were soft and if I didn't replace it promptly the pushrods would collapse and stuff the engine, which sounded like bull to me. The car has over 280,000km on it now with the same cam and no problems.

People who've worked in the trade might know, but I've had the impression that dealerships use a lot of unskilled or semi-skilled trades assistants to do the actual work, where independent mechanics usually do their own, so you've got a better skill level.

The problem with modern cars is whether the independent has the same quality of diagnostic equipment and specilaist knowledge of the cars.
 

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How bloody Hot is it ??!!
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264 Posts
I bet your never taking it back there again.!
You bet. I don't normally take it to that dealer ut it was the closest.. Not only that, they gave me a VT Commodore for a loaner. Now that was a clapped out bucket, even for a Holden.
Iusually get mine done at Alto Ford. The service dept is right beside my office and the train station at St Leonards and they have always been friendly and helpful. They even advised me on what i should do to take action against the previous dealer...
 

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After I purchased the EB I noticed there was a leak fron the rear screen and the diff was noisy. After paying $17000 and being a reasonably low mileage car I naturally assumed this would all be fixed under warranty. Also the radio aerial was busted, the salesman said they would replace it under warranty, sign here and give me $17000. I drove around in the car for a while until it was due for a service and booked it in at Gregorys Ford (Mitchell) and told them about the couple of problems. No worries says the service manager. Picked the car up after work and they had only serviced it, not fixed any of the problems. "What do you expect us to do" said the service wanker, "it's only a slight noise in the diff, it's not going to blow up". "And the rear window is extremly difficult to fix, they could break it pulling it out. And were not replacing the aerial." "Not my problem" I said, I have a piece of paper here that says I have 3 month warranty and the salesman said the aerial would be replaced when I bring the car in for service."
They refused to do anything claiming it was an "old car" (3 yo ). I told the guy that this wasn't the end of it.:cussing:
I talked to my mate who was good mates with the service manger at the Braddon branch of Gregorys and he had a word to him and they finally agreed to fix the diff and the window, but not the aerial. I couldn't be bothered arguing with them anymore so I just agreed. I got the car back later and the leak had been fixed but the diff was still noisy. They said that they had replaced the bearings (which I knew wasn't the problem but I'm not a mechanic so they weren't going to listen to me) and that was as much as they were prepared to do. No amount of persuading or threatening was going to change them. :fmad:
What they didn't know was that I was the Fleet Manager for all our work cars/vans/ute & trucks, approximately 30 in total. We used to buy Fords. We used to get them serviced at Gregorys. Not any more!
:D
 

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Rail Rider
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1,248 Posts
EA S said:

Ultra Tune told me when my XF was about 70,000 km that those model cams were soft and if I didn't replace it promptly the pushrods would collapse and stuff the engine, which sounded like bull to me.

No bull XF's did have soft cams but only in one batch. But even if the cam failed it would not destroy the engine in just wouldn't go.
 

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Australian Ford Member
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1,120 Posts
AlbertM said:



No bull XF's did have soft cams but only in one batch. But even if the cam failed it would not destroy the engine in just wouldn't go.
I didn't know about the bad batch. Was it just soft lobes, or bad billets that could fail completely?

Looks like I didn't get one anyway, because I had a look at the cam through the lifter holes at maybe 220,000 k + and there weren't any signs of damage apart from acceptable wear.

I still reckon Ultra Tune were having a lend of me and just pushing for unnecessary work and extra dollars, because they said I needed to replace lifters, pushrods, and rockers and they were going to reco the head at the same time, which was just nonsense. Lifters reground or replaced are right on a new cam, but the rest no way at those k's and not as a result of an allegedly soft cam that was still running fine at the time.

I assumed they meant soft lobes but even if it was true I reckoned that the worst that could happen was the lifters would just wear into the lobe and it'd get progressively worse until I needed to fix it. Even if the cam snapped I couldn't see any way there'd be a catastrophic failure of the whole motor but Ultra Tune made out like it was going to be valves dropping onto pistons until I asked a few questions and they realised I wasn't as ignorant as I must have looked and then they backed off from their original claims of imminent disaster. I never went back.
 

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Pursuit Reincarnation Dog
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When you buy AU2 you get servicing for free at Ford dealers. It's probably a ploy to keep you in the loop. I tried to see if I could get out of it and pay my own way but it isn't possible.

SO, I'm gonna make the most of it and make sure they do things right. If you ask me though, this idea is BAD because it removes incentive for dealers to be competitive on service, price, and overall customer service. Without competition, dealers are going to get worse and more complacent.

I see the pros in 'free' servicing (it's not free, around $450 is factored into the selling price), but I also see the cons. Lots of them..... :rolleyes:
 

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Two SC 61's = trouble
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Free first service?? Yea when I bought my car a few years back the first service was free?? cost me $55.!! for the oil and filter.$8.for filter,make 's bloody expensive oil??? Yea right.
 

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I want a turtle!
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2,635 Posts
I have only been to my local ford dealer twice to get work done. (in my EA S)

The first time was after I snapped the acelerator cable. It took me 30 mins of telling them "its the accelerator cable" before they stopped looking at the pedal and actually popped the bonnet.
Took them over 3 hours to do it. (I am sure they where just listening to my stereo and not actually working)

The next day I was back down there... getting them to put the CORRECT acelerator cable in the car (the one they fitted was too long and I wasnt getting full throttle) only took them 20 mins that time (funny how they worked a lot quicker when I wasnt paying them)

I have NEVER taken my XR to a ford dealer.. wouldnt want them to get there hands on it. Always take it to the same mechanic. (The mechanic who is rebuilding my engine at the moment)
 

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T5 Expert Operator
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Yeah we took abit of a gamble with my baby. When we got it new we never went to the ford dealer or any mechanic for scheduled servicing. Even the 1500km free inspection wasn't done. basically my old man was very very pessemistic about the dealers work, and to be quite frank i must say i agree with him.
Since brand new we have changed oil and basic stuff ourselves and go to a private mechanic to do the complicated stuff.
Anyways come 100k we decided since it was major to go to the ford dealer and do teh book schedule.

And as luck had it we struck trouble, not only was the brakes dodgy, without machining rotors thus brakes were effed. They put a big scratch mark on the left hand side front spoiler. That pissed me off. :cussing: :cussing: :cussing: Whats more they denied it.
Have to admit they done the clutch pretty good though, so rattles squeeks or anything and clutch was smooth like new.

So from then on we go to a private mechanic and tell them what needs to be done.
 

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BA XR6T
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111 Posts
I bought my AU XR6 from the only Ford dealer in Hobart - not a lot of choice there:(
I've had it back there for an early oil/filter change, a 10K service and a number of other fixes.
Must admit they have always looked after me really well.
I always get a loaner car for the day, usually a demonstrator and they've sorted out most of my problems.

One worth mentioning is the ignition key light - noticed that it didn't work - checked with the dealer who told me that even though the light lens was fitted into the steering column shroud, the actual globe fitting and necessary wiring wasn't fitted to XR's until a month after the build date of my car.
No problem though - they obtained and fitted the necessary parts which included not only the globe, holder etc but a complete new (upgraded) wiper control assembly with variable intermittent wiper control - all at no cost to me but considerable cost to them - around $400 rrp.

Apparently XRs built before about August 99 only had the Forte assembly with one intermittent wiper rate and none of the necessary wiring etc for the key light.

Sounds like this dealer might be an exception to the rule though:rolleyes:
 

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T5 Expert Operator
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Be nice if all ford dealers were like that, but good to hear that there are dealers really concearned about customer service.
 
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