On that vehicle the automatic transmission does not have a transmission fluid dipstick , sealed

 

Having the same issue, after 3x to get it checked, each time the dealer pulled codes to no avail. Finally this time they tell me it’s the torque converter and quote me $8,434 to fix it. Never buying Ford again. I’m going to make sure no one I know buys one either. 2019 Ford Edge SEL with 85k miles.

 

We have the same issues ,been at Ford dealer 2 weeks we were hoping that would just be a program problem but now they’re saying torque converter. Haven’t given us a price yet. I am fed up with Ford also .It should’ve happened and since it’s happening to so many, they should take some ownership on this problem.

 

I also have a 2019 Edge SEL that was having slight hesitations. I tried gas system cleaner then took to the dealer. There were no engine codes and I was told the clutch in the torque converter was slipping and would need replaced and then rebuild the transmission lines. Estimate was around 6k. I have only 70k miles on mine. I will avoid Fords in the future also.

 

Having same problem, been in and out of 2 dealerships that could not figure it out. Ford Motor Co customer service was absolutely No help. I Would never buy another Ford product due to the run around I got for months before any one could FINALLY DIAGNOSE it. seems To be many problems with the 2019 Ford Edge Sel eco boost . I had other trans problems last year and I had the same run around! I was without my car for one month last year and now we are in another nightmare.

 

I am also having the same problems, was suggested to have the transmission software program re done, did that, still have the same problems I am at 75,000 miles and owe $20,000 on my car.. Never buying a ford either... Good luck everyone

 

My 2019 edge with just over 39,000 miles was giving me issues they done a software upgrade and I'm still having problems with it went back to my dealer now they said the transmission needs to be rebuilt they told me they had two other transmission rebuilds ahead of me they would call me later for a time to bring it in 3 weeks and they still haven't called don't think I'd buy a Ford again

 

Having same issues as other posters noted. 2019 SEL eco boost. About 58k. After some significant diagnostics and consultation with Ford, there is a technical bulletin for a software upgrade to the PCM that should be tried before the torque converter solution. For mine the update didn’t work and I’m waiting for the converter to come in. Luckily I’m within Fords power train warranty period of 5yrs and 60k miles. So before jumping to the torque converter, ask about the software update.

 

Same car, same story, same mileage, re-program did not work and torque converter and transmission module required. Fortunately I am covered and my local Ford Dealer (Vista in WH,CA) did not give me the run around. But I'm going to be without a car for a couple weeks. Let's hope they live up to their words.

 

Same car, same issue, same actions taken to try to correct. We were just told we need a new transmission. $10,500 and owe $20,000 on it. Who's in on a class action suit to get these things addressed by Ford? We heard many others are having the same issue. Ford needs to fix this, it's obviously and issue with this car year/model and their transmission.

 

Same issue here started jerkin from 25 to 40 mph..

 

I have a 2019 Ford Edge SEL 2.0L EcoBoost with just over 63,300 miles on it. Recently, the car has not been driving smoothly. This is really disappointing considering the fact that I got it brand new and the powertrain warranty just expired a month ago. See below for 2 main issues:

1. Car jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. If I am very gentle with the gas pedal, the jerk is very minor and sometimes unnoticeable.
2. At constant speeds, the RPM spikes on its own without me hitting the gas pedal. To confirm this, I drove the car on the highway multiple times with cruise control set to 60 MPH. RPM will be slightly over 2x1000 for most of the time but periodically spikes 50-100 RPM over this constant mark.

Took the car to my local dealer and complained. After paying the $125 diagnostic fee, I was informed I have to replace the torque converter. The estimate provided was $3,300. This was all done without a test drive or anything. The car was just looked at and the estimate was provided. I asked the mechanic if paying this was going to fix the problem definitively and he didn't seem sure. Apart from the 2 issues mentioned above, the car has no other issues. No strange noises, no lights. Nothing. Even plugged a code reader in and the car not throwing any errors (for now). The vehicle has been properly maintained with all my oil changes and tire rotations done up till this point. The only thing I don't recall doing is a transmission fluid change. At every oil change appointment, I'm told it's not needed until the car has like 100,000 miles. Since this issue started, I have been watching a lot of videos on Youtube of people with similar issues. Some mentioned changing their transmission fluid and adding Lucas additive as what fixed this problem for them. I would like to go this route to see if it works. Would like to check my ATF fluid first before going to a shop and requesting for it to be changed. Opened the hood to check my ATF level but couldn't find the dipstick. Any help here will be greatly appreciated.

 

We were told that it's the torque converter as well, but that Ford does not have any available and replacing the transmission as a whole for $10,500 was the only option... and that even if we replace the transmission it may do the same thing again in a few Yeats because it's a bad transmission from Ford. So really there is no permanent solution.

We had the transmission fluid changed and it still jerks, not as bad as before, but still a problem. Let us know of doing the additive works.

 

Took my 2019 Edge SEL hoping a transmission update and fluid change could fix the sudden spike in RPMs and the jerking. Turns out I need a new valve body and torque converter. It’s only 36k miles so it’s going to be covered under powertrain warranty. Can someone that has done the torque converter replacement attest that this fix solves the problem? I’m scared they replace these 2 parts and not the entire transmission.

 

Just got a new torque converter at 88k miles after trying the computer reprogram at 60kish miles when I was told there was nothing wrong with it. I drug my feet taking it back because I was pissed they blew me off the first time. Now since this repair, which did fix the transmission issue, I’ve had two oil leaks repaired within two weeks of each other and now two weeks later its leaking oil again. Just noticed my coolant level is low and I’m 7k miles from the end of my extended warranty, so I’m more than stressing out over this stupid car. Bought used during the low inventory period so we overpaid and are still upside down. Not sure my best option at this point, but getting my money out of the warranty for now.

 

Same issue here. PCM re-programmed July 2022, minimized the issue until 4 months ago, where the shuddering was the worst it has ever been. Took to the dealer where he stated torque converter. Quoted approx. $2500-$2800 ($500 for the parts). 2019 Vehicle has 78,000 miles on it. Way to go Ford, no wonderer Hyundai is going to sell ore vehicle than you this quarter.

 

2019 SEL. Bought it used but with an extended warranty on th car. Problem the same as everyone else. Dealer ship told us not to waste any money on the PCM reprogramming. Long lines in front of us with transmission problems. We have about 1200 miles until the coverage runs out, of course! Warranty will probably wont cover is my suspiscion We have been to FORD three times now. They cant even tell us when they can have a look at the car. FORD in Savannah told us they need the car on their lot between 3 to 4 weeks before they can even have a look at it. Same thing in South Carolina. We also suggested why they can not give us a call and we will have the car on their lot withing half an hour. Answer: System doesnt work that way! THis means that we have to find a rental car and rent it for between 3 weeks to 2 months, who knows. This drives me nuts.

 

Do all Ford dealers give us the run around. I can't even get them to talk to me when we go to dealer.

 

So, same car, same problem, same, same. Out of warranty, 67K miles. Other than a new transmission, our a new torque converter, has anyone had any other solution?

 

So what did you end up doing?

 

Has anyone replaced their torques converter as suggested by the dealer? If so, has it fixed the problem?

 

Hey

Im no mechanic (so maybe take this with a grain of salt) but i have some suggestions. Might offer some insight to a frustrating situation.

First and foremost, Stop going to the stealerships. Find an independent transmission shop with a good reputation with domestic vehicles. I drive an old diesel that is known to have transmission issues. The price you guys are being quoted, that is the go f**k yourself price. Granted, the trans looks like it would be a case of taking the whole engine out, or dropping the whole subframe out from the bottom...based on a quick look on my edge so not fun...Maybe you could get at it from the side without engine removal and lots of swearing? Labour intesive to say the least.

Your symptoms do sound like a bad torque converter somewhat, but im a fan of proper diagnosis. What weird is its intermittent. Bad torque converters would stay unlocked for long peroids of time or not lock at all. When accelerating hard, does the tc stay locked or do the rpms bounce/surge? Slpitting the gears makes heat (tc unlocked), has anyone looked at the trans temp (i d9nt think you can see this with a reader)? Has anyone had the fluid/filter changed? Does it do it after driving for a bit or right as you start driving with a cold motor?

Have any of you tried a software called Forscan? Its an aftermarket software that can read all codes and other pids/sensor data from all the modules/sensors in the vehicle. I use a cheap bluetooth obd2 adapter and a laptop (softwareis extremely affordable). Its specifically for ford vehicles. It is step one in diagnosing an issue with my 22 year old truck (and i monitor vitals with it to see an issue before its an issue). They have a lite version for android, but its mostly for monitoring. Im not 100% sure it will work on a vehicle this new, but it should be able to read transmission codes, and if the torque converter isnt locking when it should, it should throw a code. Standard obd2 scanners wont read this code and transmission codes wont trigger a CEL.

Step one would be change the fluid and filter. Easy rhing and bad fluid can cause a world of issues.

My point is there are other things that can impact tc lock up, other than a bad tc.

Clogged cooler, bad fluid, control circuit/harness issues, low fluid pressure (bad pump, low fluid or clooged trans filter), bad speed sensors or sensors not reporting speed/load properly (could be a control voltage issue or ground), bad sensor in the gas pedal, shift linkages/actuator other shifting issues and/or hot fluid (might not be hot enough to throw an error, but hot enough to cause damage). Low power could cause issues (alternator/battery). im sure there are other sensors too that impact shifting. Forscan may offer some insight as it would be able to read whatever controls the transmission (probably the pcm) at a dealership level, and read all sensors pretaining to shift strategies and desired outputs vs actual. You can monitor this while driving with forscan . I would imagine awd system /pto issues could cause issues with the trans and lock up. Transmissions may unlock the tc as a safety measure. Key would be..does the pcm tell the tc to unlock when rpms surge, or do rpms surge while the pcm is commanding tc lock up. Also i would monitor temp. Heat is the #1 transmission killer.

I have an 2018 edge 3.5l sel awd with about 75k miles, no issues. Ill hook up my forscan setup to see what i can get. Might atleast establish a baseline and see if we can spot anomalies. I have no clue on the differences between a 18 and 19 either, maybe its a different transmission.

I dont know a ton about these vehicles. I will say that its crap like this that i chose to drive a 22 year old truck.

That said i do like fords. Of the few dozen vehicles i have owned across all brands they are easy to work on and the pcm is easy to work with using forscan. Parts are plentiful and in my experience, they are realitivly trouble free with regular maintenance.



Yay for my first post

 

Good post Jack

I believe it is a control issue. My tachometer jumps ever second or so at 130 kph. If you pay close attention you feel it also.

All lower gears after first do the same rapid in and out of lockup.

Maybe I've got a bad brake switch ?

 

Same problem. Jerky shifting at low speeds. Took it in when we bought it with 34,000 miles on it and still under warranty. They said it was a software issue, and reset the system. It didn’t really fix it, but we kept driving it because we needed a car. It’s still happening now at 67,000 and now we have fun new issues like the main display screen shuts off and we have to keep resetting it. The car is a lemon.

 

Chalk up another one. Jerky shifting. 4 years old, 67k miles. Torque Converter. $4625. Certainly seems to be a common problem. Called Ford to complain, and got sent to a case manager that will get back to us after checking to see if there's some sort of "assistance" available.

 

Everyone needs to go file a complaint with NHTSA. We are experiencing the same exact issue with ours. We called Ford to complain. They sent us to assistance as well and offered us 2K of the 7K they quoted us. I have filed a complaint with National Highway Traffic Safety Administration. Ford needs to do better for their loyal customers!

 

What phone number did you use to complain to Ford?
How do you file a complaint to NHTSA, on their website?

 

Get multiple quotes as they vary wildly. First Ford dealership was $4600. Independent mechanic was $8000. Called the dealership we bought it from (their service dept was 2 months out when this originally happened) to complain and they got us In immediately and quoted $2200 with Ford assistance covering 40% of that (guessing dealership ate some cost too). Still $1300 for something that shouldn’t happen, but more reasonable.

 

Same problem as everyone here. 69k miles and car just started jerking at low speeds. Never had a day of trouble with the car until now. Dealership telling me that torque converter is the solution so waiting on their estimate. I have read several posts mentioning "Ford Assistance" so looking for some guidance on how/where to begin that process. This is my 5th Ford and I have been loyal to the brand so hoping they will return the favor on this one.

 

Same problem for me. 66,000 miles on my 2019 Ford Edge Titanium. It started jerking between 20-30 mph and 60-80 mph. I took it to the dealer and was told the transmission needed to be replaced. I was quoted $10,215. I took it to Aamco for another opinion. I was told the transmission was not shifting into second gear and had some other issues. They couldn't fix it because the transmission is so new. My car has been to the dealer for every oil change and recommended maintenance. There is no reason for the transmission to need to be replaced so soon. I still have 9 months of payments. The dealer suggested I call Ford to see if they had any programs to help with payment. I was told they can't do anything for me. Called the dealer back and all they offered was financing at 20.99%. The lowest option is $431.87/month with $1,200 down. Who can afford that while still having a car note? This is my second Ford Edge. My 2007 has 199,000 miles and runs better than my 2019. I only bought this one because I had such a positive experience with the first. Never had to replace anything under the hood. This will be my last Ford.

 

Same problem for me. 66,000 miles on my 2019 Ford Edge Titanium. It started jerking between 20-30 mph and 60-80 mph. I took it to the dealer and was told the transmission needed to be replaced. I was quoted $10,215. I took it to Aamco for another opinion. I was told the transmission was not shifting into second gear and had some other issues. They couldn't fix it because the transmission is so new. My car has been to the dealer for every oil change and recommended maintenance. There is no reason for the transmission to need to be replaced so soon. I still have 9 months of payments. The dealer suggested I call Ford to see if they had any programs to help with payment. I was told they can't do anything for me. Called the dealer back and all they offered was financing at 20.99%. The lowest option is $431.87/month with $1,200 down. Who can afford that while still having a car note? This is my second Ford Edge. My 2007 has 199,000 miles and runs better than my 2019. I only bought this one because I had such a positive experience with the first. Never had to replace anything under the hood. This will be my last Ford! I like to play games and even there I have less problem with payment. A long time ago, a friend recommended me yabby casino no deposit bonus and I still use this resource. There are only proven and reliable games and there are also various payment methods. I easily get my winnings, which I win with the help of various promo codes, of which there are quite a few.

It was very interesting to read! Now I will be more careful when choosing a car and a dealer!

 

Same issue here! Over 70k miles and in October 2023 is when I started noticing the jerking. I bought the vehicle because I had one as a rental years ago when they first came out and it drove smoothly. Took my 2019 to the dealership who was able to reproduce the issue, said it could be the system update but will likely need to replace the transmission. My husband took it in for me because he was concerned. I did file a complaint with the NHTSA. It was easy to do and all online with their form. I advise everyone to do so, so Ford is forced to issue a recall.

 

Took my 2019 Edge in because the trans was acting goofy, dealership told me it was $2,000 to drop the trans and assess the problem! So I asked around and found a reputable independent shop. Paid $2,800 out of pocket (car has 120,000 miles) and they repaired or rebuilt my trans. Drove 4,500 miles and now it's gone haywire again. Trans shop now says it's the torque converter,but they "think" it will be covered from when they repaired the trans. Called Ford and told them I have bought 6 new Fords in the last 28 years and I'm really angry and they basically said "Sorry".

 

I'm having the same problem 7000 miles past warranty unfortunately, hard shift, shudder on take off, slight noise when accelerating. 1700 for torque converter if my transmision is okay.

 

Your Edge is going to shut down and the parking brake will engage and make it immobile eventually if it's the same as mine. Took trans shop a week to figure out how to shut the parking brake off...

 

I am having an issue as well! Power train light went on and car was jerking and making noises at 31-40 mph. Made appt to get diagnostic at 58k at the dealership. Waited 4 hrs for them to tell me they didn’t have time to do it and to make appt to get loaner. Waiting list was 1 1/2 months. Finally got in, with 61,200 miles and now ford is saying not covered under power train and offering 6200 out of 16k cost . Transmission and rear differential. Anyone have luck appealing or fighting this? My service record is super detailed about Power train indicators and other issues. In my opinion, this is proving there was an issue with the car when I was still within warranty.

 

Update: so Ford wouldn’t budge on covering anything more. The car didn’t go into third gear . I wound up taking it to a local shop who fixed the rear differential and the transmission for 6k…